Coordinator Customer Service

Hapag-Lloyd; Bahrain; On-site; BHD 7,000 - 11,000; Full time

Job summary

Hapag Lloyd is seeking a Coordinator Customer Service to join the Manama, Bahrain-based Customer Service team. The role ensures correct release documents are issued to customers against collection revenues and handles exports/imports inquiries.

Reporting to the Customer Solutions Specialist, you will manage Bahrain-related tasks, process export documentation, respond to queries, and coordinate with internal teams to resolve exceptions while maintaining high service levels.

Qualifications

• 1-2 years industry experience in Shipping industry.
• Degree in shipping, logistics or related field.
• Good knowledge of import and export documentation procedures.
• Familiar with shipping operation and ability to make a decision.
• Sharp analytical & statistical skills.
• Ability to take initiative and able to work under pressure.
• Customer service oriented.
• Attention to details and efficient problem solving.
• Clear written and verbal communication.
• Resolution and ability to delegate

Responsibilities

• Manage tasks related to Bahrain, ensuring completion within guidelines.
• MTD printing and release, ensuring payment collection of export shipments.
• Issue certificates and export documents.
• Respond to customer queries within set timelines via phone and email.
• Provide customers with efficient details regarding booking, documents, and vessels.
• Promote web tools to customers.
• Communicate with customers in case of exception handling of shipments.
• Coordinate with GCC/QSC teams and customers to close cases efficiently.
• Identify and eliminate exceptions within the Documentation process.
• Follow up with uncollected BLs and outstanding payments.
• Additional work as required by supervising desk.

Skills

Shipping industry experience

Customer service orientation

Attention to detail

Communication skills

Analytical skills

Decision making under pressure

Initiative

Education

Degree in shipping, logistics or related field

Tools

SAP

FIS

MS Office

MS Word

MS Excel

Job description

We are looking for a Coordinator Customer Service to join our Customer Service team, based in Manama, Bahrain.

The Coordinator Customer Service is responsible for ensuring correct release documents are issued to customers against collection revenues. Also,Handling exports & import related inquires.

Role Reports to:
Customer Solutions Specialist

Main Tasks

To manage and oversee the following tasks related to Bahrain, ensuring tasks are completed within guidelines.

Tasks and duties

MTD printing and release, ensuring payment collection of export shipments.

Issue of certificates and export documents.

Resposing to all customers queries within set timelines over phone and emails.

• Providing the customers with efficent details regarding booking, documents, and vessels.
• Promoting web tools to customers.

Communicate with customer in case of exception handling of shipments

Deligating with GCC/QSC teams and customers as required to ensure efficiency in closing case.

Identify, highlight and eliminate all exceptions within the Documentation process

• Following up with uncollected BLs – outstainding payments.

Additional work assignments will be entrusted as required by the supervising desk from time to time.

Any other activity which is required to be conducted to support the above.

Industry Knowledge

• 1-2 years industry experience in Shipping industry
• Degree in shipping, logistics or related field
• Good knowledge imort and export docuementation procedures
• Familiar with shipping operation and ability to make a decision.
• Sharp analytical & statistical skills
• Ability to take initiative and able to work under pressure
• Customer service orientated
• Attention to details and effeicent problem solving
• Clear written and verbal communication
• Resolution and ability to deligate

Business Systems/IT

• Awareness of data quality and acurrecy importance
• Good knowledge of user application systems (SAP, FIS, , MS Office, Word, Excel)
• Process knowledge & systems support optimization
• Ability to promptly process data and request under pressure
• Understanding of data quality benchmarking and management