Export Docs & Customer Service Coordinator

Hapag Lloyd; Bahrain; Presencial; BHD 7000 - 11.000; Jornada completa

Descripción de la vacante

Hapag Lloyd is seeking a Coordinator Customer Service to join the Manama, Bahrain-based Customer Service team. The role ensures correct release documents are issued to customers against collection revenues and handles exports/imports inquiries.

Reporting to the Customer Solutions Specialist, you will manage Bahrain-related tasks, process export documentation, respond to queries, and coordinate with internal teams to resolve exceptions while maintaining high service levels.

Formación

• 1-2 years industry experience in Shipping industry.
• Degree in shipping, logistics or related field.
• Good knowledge of import and export documentation procedures.
• Familiar with shipping operation and ability to make a decision.
• Sharp analytical & statistical skills.
• Ability to take initiative and able to work under pressure.
• Customer service oriented.
• Attention to details and efficient problem solving.
• Clear written and verbal communication.
• Resolution and ability to delegate

Responsabilidades

• Manage tasks related to Bahrain, ensuring completion within guidelines.
• MTD printing and release, ensuring payment collection of export shipments.
• Issue certificates and export documents.
• Respond to customer queries within set timelines via phone and email.
• Provide customers with efficient details regarding booking, documents, and vessels.
• Promote web tools to customers.
• Communicate with customers in case of exception handling of shipments.
• Coordinate with GCC/QSC teams and customers to close cases efficiently.
• Identify and eliminate exceptions within the Documentation process.
• Follow up with uncollected BLs and outstanding payments.
• Additional work as required by supervising desk.

Conocimientos

Shipping industry experience

Customer service orientation

Attention to detail

Communication skills

Analytical skills

Decision making under pressure

Initiative

Educación

Degree in shipping, logistics or related field

Herramientas

SAP

FIS

MS Office

MS Word

MS Excel

Descripción del empleo

Hapag Lloyd is seeking a Coordinator Customer Service to join the Manama, Bahrain-based Customer Service team. The role ensures correct release documents are issued to customers against collection revenues and handles exports/imports inquiries.

Reporting to the Customer Solutions Specialist, you will manage Bahrain-related tasks, process export documentation, respond to queries, and coordinate with internal teams to resolve exceptions while maintaining high service levels.