Turkish Speaking Player Support for Supercell Games - Work In Sofia, Bulgaria

Mercier Consultancy Group; Belgique; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Training programs

Health insurance

Relocation package

Monthly bonus

Office facilities

Community of professionals

Job summary

Mercier Consultancy Group represents a global leader in mobile gaming to fill a Turkish Speaking Player Support Specialist role for Supercell Games in Bulgaria. You will provide real-time support to Turkish-speaking players across Supercell’s portfolio and escalate technical issues to development teams.

The role requires native Turkish, good English, and a valid EU passport for relocation. The company offers a competitive salary, training, health insurance, and a relocation package to join an

Qualifications

• Native or fluent Turkish required for customer interactions.
• Proficient English to collaborate in an international team.
• EU passport required for relocation to Bulgaria.
• Strong problem-solving and a customer-service mindset.
• Excellent interpersonal and communication skills.

Responsibilities

• Provide high-quality, real-time support to the Turkish-speaking player community across Supercell’s diverse gaming portfolio.
• Investigate and resolve complex technical issues and account queries with precision and professionalism.
• Act as the voice of the player by escalating bugs and feature requests to the development teams within the Gaming & Esports industry.
• Maintain a deep understanding of game mechanics, seasonal updates, and community trends to offer expert guidance.
• Contribute to the positive culture of our Gaming & Esports hub by participating in team briefings and training sessions.
• Ensure that all interactions align with the high-quality communication standards expected of a top-tier Gaming & Esports publisher.
• Collect and analyze player feedback to assist in refining the overall user experience for the Turkish market.
• Proficiency in English to collaborate within our international team and report to management.

Skills

Turkish language

English language

Job description

Turkish Speaking Player Support Specialist for Supercell Games

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations across the Gaming & Esports industry. As a leading European recruitment partner, we pride ourselves on facilitating career-defining opportunities for professionals seeking the best jobs in Bulgaria and beyond.

Job Overview

We are thrilled to represent a global leader in the mobile gaming space to fill the Turkish Speaking Player Support Specialist for Supercell Games position in Bulgaria. This is an exceptional opportunity for a passionate gamer to elevate the player experience for millions while working in one of the most vibrant tech hubs in Southeast Europe.

Key Responsibilities

• Provide high-quality, real-time support to the Turkish-speaking player community across Supercell’s diverse gaming portfolio.




• Investigate and resolve complex technical issues and account queries with precision and professionalism.




• Act as the voice of the player by escalating bugs and feature requests to the development teams within the Gaming & Esports industry.




• Maintain a deep understanding of game mechanics, seasonal updates, and community trends to offer expert guidance.




• Contribute to the positive culture of our Gaming & Esports hub by participating in team briefings and training sessions.




• Ensure that all interactions align with the high-quality communication standards expected of a top-tier Gaming & Esports publisher.




• Collect and analyze player feedback to assist in refining the overall user experience for the Turkish market.




• Native or fluent Turkish (spoken and written) is strictly required for this position.




• Proficiency in English to collaborate within our international team and report to management.




• Valid EU passport (mandatory) to facilitate your transition to our office for this Turkish Speaking Player Support Specialist for Supercell Games position in Bulgaria.




• A genuine passion for the Gaming & Esports industry and familiarity with mobile gaming platforms.




• Strong problem-solving skills and the ability to maintain composure during high-volume periods.




• Excellent interpersonal skills and a commitment to delivering stellar customer service.

What We Offer

• Competitive Monthly Salary


• Fully Paid Training programs to ensure you master the Supercell ecosystem.


• Comprehensive Health Insurance coverage.


• Fully Paid Relocation Package (flight, transfer, hotel) for a seamless move to your new home.


• Monthly Performance Bonus linked to your success as a support specialist.


• Access to world-class office facilities and a thriving community of international gaming professionals.


• And Much More…

Life in Bulgaria

Living in Bulgaria offers a fantastic blend of history, modern convenience, and natural beauty. As you pursue one of the most exciting Turkish-speaking jobs in the region, you will find that Bulgaria provides a perfect climate and a relaxed lifestyle that balances professional growth with personal well-being. Sofia, the capital, is a dynamic city that welcomes international talent with open arms, making it an ideal destination for those taking the next step in their career.

Our full relocation support ensures that your move to Bulgaria is worry-free. From the moment you arrive, you will enjoy the high quality of life that makes Bulgaria so attractive, including exceptional local cuisine, a low cost of living, and proximity to stunning mountains and coastal getaways. Join us in Bulgaria and experience a professional environment that values your contribution and supports your integration into our international gaming community.