Arabic Speaking Player Support for Supercell Games - Work In Sofia, Bulgaria

Mercier Consultancy MD; Brussel; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Comprehensive Health Insurance

Fully Paid Relocation Package to Sofia

Long-term career in Gaming & Esports

Job summary

Mercier Consultancy Group is seeking an Arabic Speaking Player Support Specialist to join Supercell Games in Sofia, Bulgaria. You will provide frontline support to players via chat, email, and social channels while maintaining a high-quality user experience.

The role requires fluent Arabic, a customer-focused mindset, and the ability to troubleshoot gaming and account issues. A fully paid relocation package to Sofia is available, along with comprehensive training and ongoing career opportunities

Qualifications

• Native or fluent Arabic (written and spoken) required.

Responsibilities

• Provide world-class player support via chat, email, and social channels.
• Resolve technical inquiries, account concerns, and gameplay questions.
• Act as a brand ambassador for Supercell and maintain high industry standards.
• Escalate recurring bugs or player feedback trends to cross-functional teams.
• Maintain knowledge of game mechanics, updates, and events to assist players accurately.
• Document all player interactions in the CRM for reporting and analytics.

Skills

Arabic proficiency

Excellent communication

Problem solving

Customer-facing experience

Job description

Arabic Speaking Player Support Specialist for Supercell Games

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading organizations. As a leader in European recruitment, we specialize in placing high-caliber professionals into the most dynamic Gaming & Esports roles across the continent.

Job Overview

We are currently seeking a passionate professional for the Arabic Speaking Player Support Specialist for Supercell Games position in Bulgaria. This is an incredible opportunity to join the vibrant Gaming & Esports sector and represent world-renowned titles while enjoying a high quality of life in beautiful Sofia.

Key Responsibilities

• Provide world-class support to players within the Supercell gaming ecosystem via chat, email, and social media channels.
• Ensure an exceptional user experience by resolving technical inquiries, account concerns, and gameplay questions.
• Act as a brand ambassador for Supercell, maintaining the high standards expected in the competitive Gaming & Esports industry.
• Collaborate with cross-functional teams to identify and escalates recurring technical bugs or player feedback trends.
• Maintain deep knowledge of game mechanics, updates, and community events to provide accurate, real-time assistance.
• Contribute to the positive culture of our Gaming & Esports hub by participating in team meetings and innovation workshops.
• Document all player interactions in the CRM system to ensure comprehensive reporting and analytical accuracy.

Requirements

• Native or fluent Arabic (spoken and written) is strictly required for this role.
• Valid EU passport or right to work in the EU is mandatory to be considered for these jobs in Bulgaria.
• Deep interest and passion for the Gaming & Esports industry, particularly Supercell titles.
• Excellent communication skills with the ability to empathize with a diverse, global player base.
• Strong problem-solving abilities and a proactive mindset toward troubleshooting technical issues.
• Previous experience in a customer-facing role is an advantage, though a gaming-first mindset is highly prioritized.

Benefits

What We Offer

• Competitive Monthly Salary.
• Monthly Performance Bonus.
• Fully Paid Training to ensure you excel in your role.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) for a seamless move to Sofia.
• The chance to build a long-term career in the fast-paced Gaming & Esports sector.
• And Much More...

Life in Bulgaria

Bulgaria offers an exceptional lifestyle for international professionals seeking new adventures. As one of Europe's rising tech hubs, the country provides a perfect blend of historic architecture, vibrant mountain ranges, and a modern, bustling urban life. Choosing one of our many jobs in Bulgaria means joining an international community where sunny weather and a lower cost of living allow you to enjoy life to the fullest.

Relocating to Bulgaria is an exciting step, and our comprehensive support ensures your transition is effortless. From the traditional Bulgarian cuisine to the energetic nightlife in Sofia, there is something for everyone. If you are ready to kickstart your career in the Gaming & Esports industry, our Arabic Speaking Player Support Specialist for Supercell Games position in Bulgaria is the perfect gateway to your future.