French Speaking Player Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Belgique; On-site; EUR 20,000 - 30,000; Full time

Benefits offered by this job

Relocation package

Health insurance

Fully paid training

Relocation flight and hotel

Performance bonus

Career development

Job summary

Mercier Consultancy Group is hiring a French Speaking Player Support Specialist in Bulgaria. You'll provide technical and account support to a global gamer community via email, chat and voice channels, while staying current on Gaming & Esports titles to troubleshoot inquiries.

Relocation to Sofia is supported; you will work in an international team, escalating bugs when needed and upholding security and fair-play standards with professional, brand-aligned communication.

Qualifications

• Native or fluent French (spoken and written).
• Genuine interest in Gaming & Esports industry.
• EU passport required for relocation to Sofia.
• Strong problem-solving abilities and high-tech environment comfort.
• Proactive customer-centric mindset with attention to detail.

Responsibilities

• Provide high-quality technical and account support to gamers via email, chat, and voice.
• Troubleshoot inquiries and deepen knowledge of gaming titles to resolve issues.
• Escalate bugs to development teams when needed for quick fixes.
• Manage player accounts with emphasis on security and fair play.
• Deliver professional, empathetic communication reflecting brand identity.
• Collaborate with international team to enhance knowledge bases for French markets.

Skills

French language

Gaming interest

Problem solving

Customer-centric mindset

Job description

French Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting elite talent with industry-leading organizations across Europe. We specialize in sourcing professionals for high-growth sectors, consistently delivering excellence in staffing and BPO advisory services.

Job Overview

We are currently seeking an enthusiastic professional for a French Speaking Player Support Specialist position in Bulgaria to join a world-class Gaming & Esports hub. This is an incredible opportunity to turn your passion for digital entertainment into a thriving career while enjoying a seamless relocation to the vibrant heart of Eastern Europe.

Key Responsibilities

• Provide high-quality technical and account support to a global community of gamers via email, chat, and voice channels
• Maintain deep expertise in current Gaming & Esports titles to troubleshoot complex player inquiries effectively
• Champion the user experience by identifying recurring issues and escalating technical bugs to the development teams
• Manage player accounts with a focus on security, verification, and ethical fair-play standards
• Deliver professional, empathetic, and timely communication that reflects the brand identity of our premium gaming partners
• Collaborate within an international team to enhance knowledge bases and streamline support workflows for French-speaking markets

Requirements

• Native or fluent French (spoken and written) is strictly required for this role
• A genuine interest in the Gaming & Esports industry and an understanding of modern gaming platforms
• Valid EU passport (mandatory) to ensure smooth transition to our headquarters in Sofia
• Exceptional problem-solving skills and the ability to thrive in a fast-paced, high-tech environment
• A proactive customer-centric mindset with excellent attention to detail

Benefits

What We Offer

• Competitive Monthly Salary package
• Fully Paid Training program to ensure you are a master of the industry
• Comprehensive Private Health Insurance
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation)
• Generous Monthly Performance Bonus tied to your success in the Gaming & Esports sector
• Career development pathways within one of the most exciting jobs in Bulgaria
• And Much More, including team-building events and state-of-the-art office facilities

Life in Bulgaria

Sofia is rapidly becoming the premier destination for professionals seeking top-tier French-speaking jobs in Europe. As a city, Bulgaria offers an incredible blend of rich history, mountainous landscapes, and a modern, vibrant urban culture that makes living in Bulgaria an adventure every single day.

By accepting this French Speaking Player Support Specialist position in Bulgaria, you are choosing a high quality of life with affordable living costs and a booming social scene. Relocating to Bulgaria is made easy with our full support, ensuring you can focus on enjoying the delicious local cuisine and the welcoming community that defines life in Bulgaria.