Arabic Speaking Player Support for Supercell Games - Work In Sofia, Bulgaria

Mercier Consultancy MD; Belgique; Sur place; EUR 20 000 - 32 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Monthly performance bonus

Fully paid training

Health insurance

Relocation package to Sofia

Résumé du poste

Mercier Consultancy Group is seeking an Arabic-speaking Player Support Specialist for Supercell Games in Bulgaria. You will support players across chat, email, and social channels, resolving technical and account-related questions while representing Supercell with professionalism.

This role offers relocation to Sofia with training, a competitive salary, and a path into the vibrant Gaming & Esports sector within a multinational team.

Qualifications

• Native or fluent Arabic (spoken and written).
• Valid EU passport or right to work in the EU is mandatory to be considered for these jobs in Bulgaria.
• Experience in a customer-facing role is advantageous; gaming-first mindset is valued.

Responsabilités

• Provide world-class support to players via chat, email, and social channels.
• Resolve technical inquiries, account concerns, and gameplay questions to ensure a great user experience.
• Act as a brand ambassador for Supercell, upholding high industry standards.

Connaissances

Fluent Arabic

Customer support

Communication skills

Problem solving

CRM experience

Outils

CRM software

Description du poste

Arabic Speaking Player Support Specialist for Supercell Games

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to bridging the gap between top-tier global talent and industry-leading organizations. As a leader in European recruitment, we specialize in placing high-caliber professionals into the most dynamic Gaming & Esports roles across the continent.

Job Overview

We are currently seeking a passionate professional for the Arabic Speaking Player Support Specialist for Supercell Games position in Bulgaria. This is an incredible opportunity to join the vibrant Gaming & Esports sector and represent world-renowned titles while enjoying a high quality of life in beautiful Sofia.

Key Responsibilities

• Provide world-class support to players within the Supercell gaming ecosystem via chat, email, and social media channels
• Ensure an exceptional user experience by resolving technical inquiries, account concerns, and gameplay questions
• Act as a brand ambassador for Supercell, maintaining the high standards expected in the competitive Gaming & Esports industry
• Collaborate with cross-functional teams to identify and identify recurring technical bugs or player feedback trends
• Maintain deep knowledge of game mechanics, updates, and community events to provide accurate, real-time assistance
• Contribute to the positive culture of our Gaming & Esports hub by participating in team meetings and innovation workshops
• Document all player interactions in the CRM system to ensure comprehensive reporting and analytical accuracy

Requirements

• Native or fluent Arabic (spoken and written) is strictly required for this role
• Valid EU passport or right to work in the EU is mandatory to be considered for these jobs in Bulgaria
• Deep interest and passion for the Gaming & Esports industry, particularly Supercell titles
• Excellent communication skills with the ability to empathize with a diverse, global player base
• Strong problem-solving abilities and a proactive mindset toward troubleshooting technical issues
• Previous experience in a customer-facing role is an advantage, though a gaming-first mindset is highly prioritized

Benefits

What We Offer

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Training to ensure you excel in your role
• Comprehensive Health Insurance package
• Fully Paid Relocation Package (flight, transfer, hotel) for a seamless move to Sofia
• The chance to build a long-term career in the fast-paced Gaming & Esports sector
• And Much More..

Life in Bulgaria

Bulgaria offers an exceptional lifestyle for international professionals seeking new adventures. As one of Europe's rising tech hubs, the country provides a perfect blend of historic architecture, vibrant mountain ranges, and a modern, bustling urban life. Choosing one of our many jobs in Bulgaria means joining an international community where sunny weather and a lower cost of living allow you to enjoy life to the fullest.

Relocating to Bulgaria is an exciting step, and our comprehensive support ensures your transition is effortless. From the traditional Bulgarian cuisine to the energetic nightlife in Sofia, there is something for everyone. If you are ready to kickstart your career in the Gaming & Esports industry, our Arabic Speaking Player Support Specialist for Supercell Games position in Bulgaria is the perfect gateway to your future.