French Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Brussel; On-site; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Fully Paid Relocation Package

Health Insurance

Fully Paid Training

Monthly Performance Bonus

Career development opportunities

Job summary

Mercier Consultancy Group is seeking a French Speaking Back Office Gaming Support Specialist to join its team in Bulgaria. The role focuses on handling French language queries, ensuring accurate payment handling, and maintaining secure back-office processes within a dynamic Gaming & Esports company.

Candidates must relocate to Sofia, possess EU citizenship, and communicate fluently in French and English. The package includes paid relocation, training, health insurance, and a monthly salary with

Qualifications

• Native or fluent French (spoken and written).
• Valid EU passport (mandatory).
• Strong proficiency in English for a multicultural office.

Responsibilities

• Manage and resolve complex account queries for premium gaming clients via email and internal ticketing systems.
• Ensure high-quality support for the French-speaking community within Gaming & Esports.
• Investigate and resolve payment discrepancies and transaction issues with precision.
• Monitor and maintain account security, ensuring processes align with gaming industry standards.
• Collaborate with cross-functional teams to escalate and resolve technical bugs reported by users.
• Contribute to continuous improvement of back-office support workflow through proactive feedback.
• Stay updated on trends and updates in Gaming & Esports to provide informed assistance.

Skills

French fluency

English proficiency

Analytical skills

Job description

French Speaking Back Office Gaming Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment firm specializing in connecting top-tier talent with high-growth industries across the continent. We are proud to be a market leader in sourcing candidates for prestigious, high-impact roles, including exclusive French-speaking jobs in the vibrant business landscape of Sofia.

Job Overview

We are currently looking for a motivated professional to fill the French Speaking Back Office Gaming Support Specialist position in Bulgaria. This role is a unique gateway for gaming enthusiasts to join a world-class Gaming & Esports company, offering a dynamic environment where your language skills and passion for digital entertainment are highly valued.

Key Responsibilities

• Manage and resolve complex account queries for premium gaming clients via email and internal ticketing systems.
• Ensure high-quality support for the French-speaking community within the Gaming & Esports ecosystem.
• Investigate and resolve payment discrepancies and transaction issues with precision.
• Monitor and maintain account security, ensuring all processes align with gaming industry compliance standards.
• Collaborate with cross-functional teams to **escalate** and resolve technical bugs reported by users.
• Contribute to the continuous improvement of the back-office support workflow through proactive feedback.
• Stay updated on the latest trends and updates in the Gaming & Esports sector to provide informed assistance.

Requirements

• Native or fluent French (spoken and written).
• Valid EU passport (mandatory).
• Strong proficiency in English to communicate within our multicultural office environment.
• A genuine passion for the Gaming & Esports industry and digital platforms.
• Excellent analytical skills and attention to detail, essential for back-office operations.
• Commitment to relocating to Sofia for this rewarding position in Bulgaria.

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Career development opportunities within the booming sector of jobs in Bulgaria
• And Much More...

Life in Bulgaria

Sofia is rapidly becoming the premier destination for professionals seeking quality international careers. By accepting this French Speaking Back Office Gaming Support Specialist position in Bulgaria, you will experience a perfect blend of historic European charm and a modern, fast-paced tech lifestyle. Bulgaria is famous for its stunning mountain landscapes, vibrant nightlife, and a welcoming culture that makes settling in remarkably easy.

Beyond the professional growth, Bulgaria offers an exceptionally high quality of life with a very low cost of living. Whether you are enjoying the local cuisine in the heart of Sofia or exploring the natural beauty of the surrounding peaks, relocating to Bulgaria is a life-changing decision. Join the growing community of expats who have found their success in one of Europe’s most exciting locations for jobs in Bulgaria.