French Speaking Player Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Brussel; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training program

Comprehensive private health insurance

Fully paid relocation package

Generous monthly performance bonus

Career development pathways

Team-building events

State-of-the-art office facilities

Job summary

Mercier Consultancy Group is seeking a French-speaking Player Support Specialist for relocation to Sofia, Bulgaria. You will provide high-quality support via email, chat, and voice, while deepening knowledge of Gaming & Esports titles to resolve complex inquiries.

You will collaborate with an international team, ensure secure account handling, and uphold fair-play standards. A generous relocation package and training are offered to join our premium gaming partners.

Qualifications

• Native or fluent French (spoken and written) required.
• Genuine interest in Gaming & Esports industry.
• EU passport holders eligible for relocation to Sofia.
• Excellent problem-solving and attention to detail.

Responsibilities

• Provide high-quality technical and account support to a global gaming community via email, chat, and voice channels.
• Maintain deep expertise in current Gaming & Esports titles to troubleshoot inquiries.
• Identify recurring issues and escalate bugs to development teams.
• Manage player accounts with focus on security, verification, and fair-play standards.
• Deliver professional, empathetic, timely communication reflecting brand identity.
• Collaborate with international team to enhance knowledge bases and support workflows for French-speaking markets.

Skills

French language

Job description

French Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting elite talent with industry-leading organizations across Europe. We specialize in sourcing professionals for high-growth sectors, consistently delivering excellence in staffing and BPO advisory services.

Job Overview

We are currently seeking an enthusiastic professional for a French Speaking Player Support Specialist position in Bulgaria to join a world-class Gaming & Esports hub. This is an incredible opportunity to turn your passion for digital entertainment into a thriving career while enjoying a seamless relocation to the vibrant heart of Eastern Europe.

Key Responsibilities

• Provide high-quality technical and account support to a global community of gamers via email, chat, and voice channels.
• Maintain deep expertise in current Gaming & Esports titles to troubleshoot complex player inquiries effectively.
• Champion the user experience by identifying recurring issues and escalating technical bugs to the development teams.
• Manage player accounts with a focus on security, verification, and ethical fair-play standards.
• Deliver professional, empathetic, and timely communication that reflects the brand identity of our premium gaming partners.
• Collaborate within an international team to enhance knowledge bases and streamline support workflows for French-speaking markets.

Requirements

• Native or fluent French (spoken and written) is strictly required for this role.
• A genuine interest in the Gaming & Esports industry and an understanding of modern gaming platforms.
• Valid EU passport (mandatory) to ensure smooth transition to our headquarters in Sofia.
• Exceptional problem-solving skills and the ability to thrive in a fast-paced, high-tech environment.
• A proactive customer-centric mindset with excellent attention to detail.

Benefits

What We Offer

• Competitive Monthly Salary package.
• Fully Paid Training program to ensure you are a master of the industry.
• Comprehensive Private Health Insurance.
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation).
• Generous Monthly Performance Bonus tied to your success in the Gaming & Esports sector.
• Career development pathways within one of the most exciting jobs in Bulgaria.
• And Much More, including team-building events and state-of-the-art office facilities.

Life in Bulgaria

Sofia is rapidly becoming the premier destination for professionals seeking top-tier French-speaking jobs in Europe. As a city, Bulgaria offers an incredible blend of rich history, mountainous landscapes, and a modern, vibrant urban culture that makes living in Bulgaria an adventure every single day.

By accepting this French Speaking Player Support Specialist position in Bulgaria, you are choosing a high quality of life with affordable living costs and a booming social scene. Relocating to Bulgaria is made easy with our full support, ensuring you can focus on enjoying the delicious local cuisine and the welcoming community that defines life in Bulgaria.