Arabic Speaking Player Support Specialist – Relocation Included

Mercier Consultancy MD; Belgique; Sur place; EUR 20 000 - 32 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Monthly performance bonus

Fully paid training

Health insurance

Relocation package to Sofia

Résumé du poste

Mercier Consultancy Group is seeking an Arabic-speaking Player Support Specialist for Supercell Games in Bulgaria. You will support players across chat, email, and social channels, resolving technical and account-related questions while representing Supercell with professionalism.

This role offers relocation to Sofia with training, a competitive salary, and a path into the vibrant Gaming & Esports sector within a multinational team.

Qualifications

• Native or fluent Arabic (spoken and written).
• Valid EU passport or right to work in the EU is mandatory to be considered for these jobs in Bulgaria.
• Experience in a customer-facing role is advantageous; gaming-first mindset is valued.

Responsabilités

• Provide world-class support to players via chat, email, and social channels.
• Resolve technical inquiries, account concerns, and gameplay questions to ensure a great user experience.
• Act as a brand ambassador for Supercell, upholding high industry standards.

Connaissances

Fluent Arabic

Customer support

Communication skills

Problem solving

CRM experience

Outils

CRM software

Description du poste

Mercier Consultancy Group is seeking an Arabic-speaking Player Support Specialist for Supercell Games in Bulgaria. You will support players across chat, email, and social channels, resolving technical and account-related questions while representing Supercell with professionalism.

This role offers relocation to Sofia with training, a competitive salary, and a path into the vibrant Gaming & Esports sector within a multinational team.