Technical Support Specialist – Fire & Security (Hybrid)

ADI Global Distribution; Gent; Hybrid; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Friendly working environment

Hybrid work 3x onsite/2x from home

Exposure to cutting-edge technology

Career development in a global org

Annual salary review

Job summary

ADI Global Distribution is seeking a motivated individual to grow in the security and fire protection sector, delivering high-level technical support to ensure excellent customer experience. The role focuses on learning rapidly, assisting with site surveys, and supporting senior technicians while developing documentation and reports.

You will work in a hybrid environment, engage in training, and contribute to customer satisfaction and profitability through precise support and strong

Qualifications

• Initial experience with electronic products through academic projects, internships, apprenticeships, or professional experience.
• Fluent Flemish/Dutch and French; English skills are an advantage.

Responsibilities

• Learn, under guidance, to understand project requirements and system functionality.
• Assist with remote site surveys to gather site information and identify challenges.
• Support senior technicians in diagnosing technical issues and solutions.
• Participate in training programs to develop technical and customer support skills.
• Prepare service reports and documentation accurately and timely.
• Develop an understanding of customer requirements and prepare recommendations.
• Support customers with installation methods and procedures.
• Monitor project progress and report updates to senior team members.
• Collect key metrics and data to support reporting and analysis.
• Assist in delivering training programs for internal teams and customers.

Skills

Fluent Flemish/Dutch and French

Excellent verbal and written comms

Experience with electronic products

English language advantage

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

ADI Global Distribution is seeking a motivated individual to grow in the security and fire protection sector, delivering high-level technical support to ensure excellent customer experience. The role focuses on learning rapidly, assisting with site surveys, and supporting senior technicians while developing documentation and reports.

You will work in a hybrid environment, engage in training, and contribute to customer satisfaction and profitability through precise support and strong