Technical Support Manager

ESA - Electronic Security Association; West-Vlaanderen; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

Jobtailor is seeking a capable leader to manage and support our C&PS team, delivering first-class pre and post‑sales support to ADI Global customers and sales teams. You will set objectives, evaluate progress, and drive a high-performance culture focused on service excellence and ownership for resolving issues.

You will oversee day-to-day activities and generate clear reporting from tools like Salesforce and NiCE, liaising with internal functions to align on product support and service

Formación

• Proven experience in people management.
• Technical experience in electronics industry, preferably Fire or Security.
• Fluency in Dutch and English.
• Fluency in French.
• Excellent interpersonal, verbal, and written communication skills.
• Good administrative skills.
• Ability to work on own initiative.
• Willingness to undertake further training to keep up with the changing market.

Responsabilidades

• Demonstrates strong leadership in managing teams to deliver pre and post sales support.
• Use Salesforce and NiCE for reporting and operational management.
• Liaise with sales, category management, Marketing & E‑Commerce for product support.
• Provide input and direction on customer service challenges with new product developments.

Conocimientos

People management

Tech in electronics

Fluent Dutch

Fluent English

Fluent French

Interpersonal skills

Administrative skills

Own initiative

Willingness to train

Herramientas

Salesforce

NiCE

Descripción del empleo

• Manage and support the C&PS team to provide first class Pre and Post Sales Support to ADI Global customers and Sales teams
• Set clear objectives, evaluate progress and instill a high performance culture with focus on team work, service excellence and ownership for resolving customer issues
• Manage day to day activities and generate clear and accurate reporting data from an expansive range of tools, such as Salesforce and NiCE
• Liaison with the internal functions including sales, category management, Marketing & E‑Commerce with product support and other service functions
• Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges
• Review daily priorities and take appropriate action to ensure results are achieved

Requirements

• Proven experience in people management
• Technical experience in electronics industry, preferably Fire or Security
• Fluency in Dutch and English
• Fluency in French
• Excellent interpersonal, verbal, and written communication skills
• Good administrative skills
• Ability to work on own initiative
• Willingness to undertake further training to keep up with the changing market

Core Competencies

Demonstrates strong leadership in managing teams to deliver exceptional pre and post sales support, with a focus on service excellence and customer issue resolution. Proficient in utilizing tools like Salesforce and NiCE for reporting and operational management in the electronics industry.

Tools & Technologies

• Salesforce
• NiCE