Technical Support Specialist – Security Systems

ADI Global Distribution; Gent; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Friendly working environment

Hybrid work 3x onsite/2x from home

Exposure to cutting-edge technology

Career development in a global org

Annual salary review

Job summary

ADI Global Distribution is seeking a motivated individual to grow in the security and fire protection sector, delivering high-level technical support to ensure excellent customer experience. The role focuses on learning rapidly, assisting with site surveys, and supporting senior technicians while developing documentation and reports.

You will work in a hybrid environment, engage in training, and contribute to customer satisfaction and profitability through precise support and strong

Qualifications

• Initial experience with electronic products through academic projects, internships, apprenticeships, or professional experience.
• Fluent Flemish/Dutch and French; English skills are an advantage.

Responsibilities

• Learn, under guidance, to understand project requirements and system functionality.
• Assist with remote site surveys to gather site information and identify challenges.
• Support senior technicians in diagnosing technical issues and solutions.
• Participate in training programs to develop technical and customer support skills.
• Prepare service reports and documentation accurately and timely.
• Develop an understanding of customer requirements and prepare recommendations.
• Support customers with installation methods and procedures.
• Monitor project progress and report updates to senior team members.
• Collect key metrics and data to support reporting and analysis.
• Assist in delivering training programs for internal teams and customers.

Skills

Fluent Flemish/Dutch and French

Excellent verbal and written comms

Experience with electronic products

English language advantage

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job Description

The ADI Technical Support Department is responsible for providing technical customer support and offers both pre-sales and post-sales assistance for over 300 products from 15 to 20 different vendors, covering all aspects of the fire and security industry.

The ADI Technical Support Department is responsible for providing technical customer support and offers both pre-sales and post-sales assistance for over 300 products from 15 to 20 different vendors, covering all aspects of the fire and security industry.

We are seeking a motivated individual who is eager to develop their expertise within the security and fire protection sector and deliver a high level of technical support to ensure an excellent customer experience. The goal is to contribute to the success of the customer service function, enhancing customer satisfaction, retention, and profitability.

JOB DUTIES:

• Learn, under the guidance of experienced technical staff, to understand project requirements and system functionality
• Assist with remote site surveys (as required) to gather site information and identify potential challenges.
• Support senior technicians in diagnosing technical issues and determining appropriate solutions.
• Participate in classroom and hands-on training programs to develop technical and customer support skills.
• Contribute to the timely and accurate preparation of service reports and documentation.
• Develop an understanding of customer requirements and assist in preparing recommendations.
• Support customers with installation methods and procedures.
• Assist in monitoring project progress and reporting updates to senior team members.
• Learn how to collect key metrics and data to support reporting and analysis.
• Support the delivery of training and development programs for internal teams and customers when required.

YOU MUST HAVE:

• Initial experience with electronic products through academic projects, internships, apprenticeships, or professional experience.
• Fluent Flemmish/Dutch and French is required; English skills are an advantage.
• Strong proficiency in Microsoft Word, Excel, and PowerPoint.
• Excellent verbal and written communication skills.

WE VALUE:

• Network or electronics-related certifications are desirable.
• Networking knowledge is an advantage.
• Strong analytical thinking and attention to detail.

WHAT WE OFFER:

• A friendly and supportive working environment.
• Hybrid working 3x onsite/2x from home
• Exposure to exciting projects involving cutting-edge technology.
• Career development opportunities within a global organization.
• Competitive salary with an annual performance-based salary review

JOB INFO

Job Identification : 19134

Job Category : Technical Support

Posting Date : 2026-09-03T14:16:39+00:00

Job Schedule : Full time

Locations : Autobaan 20.00.02, Loppem, Zedelgem, Brugges, 8210, BE

(Hybrid)

Incentive Eligible : N/A

Business : ADI Global Distribution

Hiring Salary Range : We are committed to inclusive and equitable compensation. Salaries are determined by factors like role responsibilities, candidate qualifications, and geographic location. We also provide additional benefits tailored to your location and role.