Support Engineer | Microsoft 365 & Digital Innovation

Editx; Zaventem; On-site; EUR 35,000 - 52,000; Full time

Job summary

Editx in Belgium is seeking a hands-on Support Engineer to join its collaborative IT team. You will be the first point of contact for colleagues, troubleshoot issues, configure devices, and assist with onboarding to ensure a smooth digital workplace.

You will explore AI, automation and emerging technologies, progressively taking on more technical responsibilities. The role emphasizes teamwork across offices and delivering a high-quality IT experience throughout the organisation.

Qualifications

• Hands-on IT support experience.
• Familiar with Microsoft 365 and digital workplace tools.
• Curious and proactive learner with teamwork mindset.

Responsibilities

• IT Support: Act as the first point of contact for colleagues, troubleshoot technical issues and ensure efficient ticket follow-up.
• Hardware & Workplace: Configure laptops, mobile devices and IT equipment, while supporting onboarding and offboarding processes.
• Microsoft 365: Help users get the most out of Microsoft 365 applications and digital workplace tools.
• Digital Innovation: Explore AI, automation and emerging technologies, contributing to smarter tools and more efficient internal processes.
• Technical Development: Collaborate closely with experienced IT colleagues and System Engineers, progressively expanding your technical knowledge and responsibilities.
• Team Collaboration: Connect with colleagues across different offices and contribute to a consistent, high-quality IT experience throughout the organisation.

Skills

IT support

Troubleshooting

Device configuration

Education

Tools

Microsoft 365

Job description

Join a collaborative IT team where you can solve problems, explore new technologies and grow technically from day one.

Our partner is a growing professional services organisation looking for a hands‑onSupport Engineerto join its collaborative IT team.

This is more than a traditional support role: you'll work alongside experienced IT professionals, discover new technologies and gradually take on more technical responsibilities. If you're curious, proactive and eager to learn, this is your chance to build a strong technical career in an environment where teamwork and personal development go hand in hand.

Support Engineer - Your Role

• IT Support:Act as the first point of contact for colleagues, troubleshoot technical issues and ensure efficient ticket follow-up.
• Hardware & Workplace:Configure laptops, mobile devices and IT equipment, while supporting onboarding and offboarding processes.
• Microsoft 365:Help users get the most out of Microsoft 365 applications and digital workplace tools.
• Digital Innovation:ExploreAI, automation and emerging technologies, contributing to smarter tools and more efficient internal processes.
• Technical Development:Collaborate closely with experienced IT colleagues and System Engineers, progressively expanding your technical knowledge and responsibilities.
• Team Collaboration:Connect with colleagues across different offices and contribute to a consistent, high-quality IT experience throughout the organisation.