Support Engineer

Jobtailor; Oost-Vlaanderen; On-site; EUR 40,000 - 60,000; Full time

Job summary

Jobtailor in Belgium is seeking a technically curious second-line support engineer to bridge customer support and engineering. You will read code, analyse logs, and triage internal requests to speed resolution while identifying root causes and automation opportunities.

You will experiment with AI tools to analyse logs, structure information, and improve troubleshooting workflows, translating complex tech details into clear explanations for stakeholders.

Qualifications

• Degree in IT or related field, or equivalent experience.
• Able to read code, analyze logs and write basic SQL queries.
• Strong English communication skills.
• Curious, problem-solving mindset with a passion for troubleshooting.
• Comfort with AI tools to speed up troubleshooting and improve workflows.
• Ability to translate technical details into clear explanations.
• Experience in data structuring or reporting on support cases a plus.
• Experience in SaaS or tech environment a plus.

Responsibilities

• Act as second-line support between customer support and engineering.
• Triage and prioritise internal support requests for quick resolution.
• Analyse issues, read code and logs to identify root causes.
• Suggest and implement workflow improvements, manual and automated.
• Provide feedback on potential product improvements from recurring cases.
• Help reduce engineers' time on support tasks.
• Increase the number of cases that can be solved automatically.

Skills

Code reading

Log analysis

SQL basics

Distributed systems thinking

English communication

AI tooling experimentation

Explain technical concepts

Data structuring / reporting

Curious problem-solver

Education

Degree in IT or related field

Job description

Responsibilities

• Act as second-line support, bridging the gap between customer support and engineering
• Triage and prioritise internal support requests so they’re handled quickly and effectively
• Analyse issues, read code and logs, and identify root causes
• Suggest and implement improvements to make support workflows more efficient—both manual and automated
• Provide feedback on potential product improvements based on recurring support cases
• Help reduce the time engineers spend on support tasks
• Increase the number of cases that can be solved automatically

Requirements

• A degree in IT or related field (or equivalent experience)
• You can read and understand code, analyse logs, write basic SQL queries and think in terms of distributed systems
• Strong communication skills in English
• A curious, problem-solving mindset, you genuinely enjoy digging into issues and figuring things out
• You’re confident experimenting with AI tools (e.g. to analyse logs, structure information, speed up troubleshooting or improve workflows) and you actively look for ways to use AI to work smarter
• You can translate technical details into clear, simple explanations
• Experience in structuring data or reporting on support cases is a plus
• Experience in a SaaS or tech environment is a plus