Hays - Senior Support / System Engineer

ictjob.be; Waterloo; Hybrid; EUR 45,000 - 56,000; Full time

Benefits offered by this job

Group insurance

Hospitalization insurance

Pension plan

Performance bonus

Homeworking allowance

Laptop setup

Training opportunities

Flexible working hours

Up to 1-2 days homeworking

Company car with fuel card

Internet compensation

Job summary

ictjob.be is seeking a Senior Support/ System Engineer in Waterloo to join a hands-on role blending System Engineering, Microsoft 365 administration and 1st-3rd line IT support across Europe.

You’ll manage Microsoft 365, Entra ID, Azure, Windows and EndPoint devices; handle onboarding/offboarding; manage incidents, requests and changes in an ITIL framework; and work with Jira and Confluence to improve documentation.

Qualifications

• Experience providing 1st-3rd line IT support across Europe.
• Strong Microsoft 365 administration and Entra ID management.
• Experience with Azure, Windows and EndPoint devices in enterprise environments.
• Familiar with ITIL incident-, change- and problem-management.
• Hands-on with Jira/Confluence for ticketing and docs deployment.

Responsibilities

• Provide 1st, 2nd and 3rd line IT support to users across Europe.
• Troubleshoot hardware, software and infrastructure incidents.
• Manage Microsoft 365, Entra ID, Azure and EndPoint devices.
• Coordinate onboarding/offboarding and user access requests.
• Handle incidents, service requests and changes in an ITIL framework.
• Work with Jira and Confluence for ticketing and knowledge sharing.
• Support rollout and adoption of Jira/Confluence; collaborate with vendors.
• Contribute to IT projects and technical documentation.

Skills

Microsoft 365

1st-3rd line support

Entra ID

Azure

Windows

EndPoint devices

ITIL

Tools

Jira

Confluence

Job description

As a Senior Support/ System Engineer, you will take on a broad and hands‑on position combining System Engineering, Microsoft 365 administration and 1st, 2nd and 3rd line support. This is not a purely infrastructure-focused role. You enjoy being close to users and are willing to remain actively involved in support activities, including first-line support.

Your responsibilities include

• Providing 1st, 2nd and 3rd line IT support to users across Europe
• Troubleshooting Hardware, software, Microsoft 365 and infrastructure‑related incidents
• Managing and administering Microsoft 365, Entra ID, Azure, Windows and EndPoint devices
• Coordinating onboarding, offboarding and user access requests
• Handling incidents, service requests, problems and changes within an ITIL-based environment
• Working with Jira and Confluence for ticket management, documentation and knowledge sharing
• Supporting the rollout and further adoption of Jira and Confluence within the organization
• Collaborating with external IT vendors and service providers
• Contributing to IT projects, operational improvements and technical documentation
• Providing backup and support to colleagues within the team

The role is based in Waterloo and includes occasional travel to European offices, approximately once per month.

What you'll get in return

• Permanent full-time contract
• Gross salary between EUR4,000 and EUR5,000, depending on experience
• Company car with fuel card (Europe)
• Group insurance and hospitalization insurance
• Extra‑legal pension plan
• Performance-related bonus
• Homeworking allowance and internet compensation
• Laptop setup including screen, docking station, webcam and headset
• Training opportunities relevant to your role
• Flexible working hours
• Up to 1-2 days of homeworking per week
• Modern working environment with cafeteria and fitness facilities
• Exposure to international IT operations and cloud technologies