Senior System Engineer | Microsoft 365

Editx; Waterloo; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Editx in an international IT environment is seeking a Senior System Engineer to own and evolve our diverse infrastructure. You’ll work with engineers across Europe, tackling 1st–3rd line support, ITIL processes, and ongoing improvements. You’ll collaborate globally, drive incidents, changes and documentation, and provide technical backup to the team.

The role emphasizes administration of Microsoft 365, Entra ID, Azure, Windows, and endpoints, with a clear path to broader IT project involvement.

Qualifications

• Experience handling multiple support levels in a fast-paced IT environment.
• Familiarity with ITIL-based service management practices.
• Ability to collaborate with engineers across Europe and manage incidents and changes.

Responsabilités

• Provide 1st, 2nd and 3rd line support for hardware, software and infrastructure issues.
• Administer Microsoft 365, Entra ID, Azure, Windows and endpoints.
• Manage user lifecycle including onboarding and offboarding.

Connaissances

1st line support

2nd line support

3rd line support

IT infrastructure

Cloud administration

End-user administration

Outils

Jira

Microsoft 365

Entra ID

Azure

Windows

Description du poste

Work in an international IT environment where you’ll collaborate daily with engineers across Europe and take ownership of a diverse infrastructure.

Our partner is aninternational and well-established organisationwith operations across several European locations. Its IT environment supports a diverse international workforce and relies on a collaborative team of engineers to keep everything running smoothly.

As aSenior System Engineer, you will join a small and technically versatile IT team, working closely with engineers and colleagues across different countries. This is not a role limited to ticket resolution: you will work across1st, 2nd and 3rd line support, infrastructure, cloud and systems administration, while contributing to the continuous improvement of the IT environment.

Senior System Engineer - Your Role

• Provide1st, 2nd & 3rd line support, troubleshooting a broad range of hardware, software, endpoint and infrastructure issues.
• Administer and maintainMicrosoft 365, Entra ID, Azure, Windows and endpoint environments.
• Manage user lifecycle activities includingonboarding, offboarding and access management.
• Handleincidents, requests, problems and changeswithin an ITIL-based service environment, using Jira for ticket management.
• Work closely withinternational IT engineers, external providers and technical partnersto resolve issues and maintain service quality.
• Contribute toIT projects, process improvements, documentation and knowledge sharing, while providing technical backup to the wider team.