Support Engineer — Autonomous Troubleshooter

Dynatos; Kontich; Sur place; EUR 40 000 - 56 000; Plein temps

Avantages offerts par ce poste

Supportive work environment

Opportunity for professional growth

Résumé du poste

A forward-thinking service desk company in Kontich, Belgium is seeking a Support Engineer who thrives on problem-solving. This role involves troubleshooting customer issues using logical reasoning and effective communication, ensuring smooth handovers between support lines. You will not be constrained by strict processes and will have the autonomy to develop your approach to customer support. A passion for learning SQL and a curiosity about databases will provide an edge in this dynamic environment.

Qualifications

• Ability to troubleshoot and solve problems effectively.
• Motivation to learn SQL and work with databases.
• Independent yet collaborative work ethic.

Responsabilités

• Support customers through troubleshooting and problem-solving.
• Analyze and document issues clearly for further escalation.
• Initiate calls and meetings to uncover underlying issues.

Connaissances

Troubleshooting

Analytical thinking

Customer orientation

SQL

Description du poste

A forward-thinking service desk company in Kontich, Belgium is seeking a Support Engineer who thrives on problem-solving. This role involves troubleshooting customer issues using logical reasoning and effective communication, ensuring smooth handovers between support lines. You will not be constrained by strict processes and will have the autonomy to develop your approach to customer support. A passion for learning SQL and a curiosity about databases will provide an edge in this dynamic environment.