Hybrid SaaS Customer Support Engineer (Brussels)

Collibra; Brussel Hoofdstad; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Flexible benefits program

Competitive compensation

Health coverage

Time off

Job summary

A leading tech company based in Brussels is looking for a Customer Support Engineer to join their team. This hybrid role entails managing customer communications and resolving support tickets, ensuring customer satisfaction. Candidates should have 3-5 years of customer-facing experience in a SaaS environment, as well as SQL database knowledge. The role offers competitive benefits and a collaborative work environment, with flexibility in work arrangements.

Qualifications

• 3-5 years in a customer-facing role, ideally in a SaaS environment.
• Experience troubleshooting web-based applications.
• Work authorization to work in Brussels.

Responsibilities

• Managing all communication with customers and partners to resolve support tickets.
• Resolving support tickets within the limits of contractual SLA.
• Coordinating and tracking the escalation of tickets.
• Contributing frequently answered questions to the knowledge base.

Skills

Customer-focused

Problem-solving

Communication

Team player

Eager to learn

Education

Bachelor’s degree or equivalent working experience

Tools

SQL

Kubernetes

Java

REST API

SSL, SSO, LDAP knowledge

Job description

A leading tech company based in Brussels is looking for a Customer Support Engineer to join their team. This hybrid role entails managing customer communications and resolving support tickets, ensuring customer satisfaction. Candidates should have 3-5 years of customer-facing experience in a SaaS environment, as well as SQL database knowledge. The role offers competitive benefits and a collaborative work environment, with flexibility in work arrangements.