Desktop Support Engineer | Onsite IT & Network

William E Henley Management Services; Brussel Hoofdstad; Sur place; EUR 35 000 - 45 000; Plein temps

Résumé du poste

A leading management services company in Belgium is seeking an IT Support Engineer to provide deskside and on-site support. The ideal candidate will have 2-5 years of hands-on experience in troubleshooting PCs, operating systems, and MS Office applications. Strong communication skills are essential, alongside an understanding of ITIL processes. A+ Certification is preferred. This role requires direct interaction with customers, focusing on solving technical issues efficiently.

Qualifications

• Minimum 2-5 years hands-on experience in deskside/on-site support.
• Experience in troubleshooting network and datacenter equipment.
• Good understanding of ITIL processes.

Responsabilités

• Provide hands & feet support for network and datacenter equipment.
• Assist end users with desktop and mobile device issues.
• Setup and troubleshoot audio/video equipment in conference rooms.

Connaissances

Hands-on experience with deskside/on-site support

Troubleshooting Microsoft Operating Systems

Troubleshooting MS Office applications

Strong desktop support knowledge

Communication skills

Experience with mobile device support

Formation

A+ Certification or Equivalent

Outils

ITSM tools like Service Now

Description du poste

A leading management services company in Belgium is seeking an IT Support Engineer to provide deskside and on-site support. The ideal candidate will have 2-5 years of hands-on experience in troubleshooting PCs, operating systems, and MS Office applications. Strong communication skills are essential, alongside an understanding of ITIL processes. A+ Certification is preferred. This role requires direct interaction with customers, focusing on solving technical issues efficiently.