Customer Support Engineer - Growth & Troubleshooting Pro

EASI; Waals-Brabant; Sur place; EUR 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Company car

Eco-vouchers

Health insurance

Group insurance

GSM subscription

Seniority days

Cafeteria plan

Résumé du poste

EASI in Belgium is seeking a Support Customer Engineer to use analytical and technical skills to identify and understand customer needs, and to troubleshoot and resolve end-user problems. After a tailor-made training, you will handle incoming calls and emails, document issues with solutions, support both remote and on-site customers, and contribute to improving standard processes.

The company offers a competitive salary with fringe benefits and is recognized as the Best Workplace in Belgium

Qualifications

• Bachelor's or master's degree in IT required.
• Strong problem solving and listening skills.
• Excellent interpersonal and teamwork abilities.
• Fluent Dutch or French with knowledge of the other language.
• 0 to 5 years of experience in a similar function.
• Nice-to-have: Flexible mindset and willingness to work outside normal hours.

Responsabilités

• Answering incoming calls and mails from end users
• Handle tickets that help the customer: recover passwords, fix printer problems, solve application problems
• Documenting problems & the solution proposed to the customer
• Helping both remote and on premise customers with their problems
• Troubleshooting to resolve bugs, network issues, hardware failures ... troubleshooting
• Improve standard processes & procedures

Connaissances

Analytical skills

Technical skills

Problem solving

Interpersonal skills

Communication skills

Teamwork

Formation

Bachelor's or Master's degree in IT

Description du poste

EASI in Belgium is seeking a Support Customer Engineer to use analytical and technical skills to identify and understand customer needs, and to troubleshoot and resolve end-user problems. After a tailor-made training, you will handle incoming calls and emails, document issues with solutions, support both remote and on-site customers, and contribute to improving standard processes.

The company offers a competitive salary with fringe benefits and is recognized as the Best Workplace in Belgium