Support Engineer

Two Point; Limburg; Sur place; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Hybrid workplace

Company car or mobility plan

Pension plan

20 (+12) vacation days

Résumé du poste

A digital solutions company is searching for a Support Engineer based in Belgium. The role involves diagnosing client issues and developing quick and structural fixes in a dynamic environment. Ideal candidates should have a proven track record in client-facing support roles and experience with modern web technologies like NextJS and React. This position offers a hybrid working model, opportunities for personal development, and competitive compensation.

Qualifications

• 3+ years of relevant experience in digital support roles.
• Able to work in Belgium with proficiency in English and preferably Dutch.
• Experience in client-facing roles in support or service contexts.

Responsabilités

• Triaging and diagnosing client-reported bugs across various projects.
• Communicating with clients to understand issues and guide them.
• Implementing quick fixes followed by structural solutions.

Connaissances

Client-facing communication

Problem-solving

Prioritization

Team collaboration

Outils

NextJS

React

DevOps concepts

Description du poste

Location: Kontich - Hasselt - Gent - Aalst - Leuven office / Hybrid

Type: Full time

Apply now

Send your contact info, motivation & CV to [e-mail] and we’ll invite you over for coffee if we feel like it could click.

About Two Point O

At Two Point O, we craft robust digital solutions that click. We specialize in empowering businesses with headless, composable architectures and focus on building content-driven solutions that transform how businesses engage with their audiences. We thrive on innovation, collaboration, and delivering results that matter.

Two Point O started in Belgium 5 years ago and has grown into a thriving company, join us in building our team! As part of the Cronos Group, we combine the agility and focus of a boutique agency with the network and opportunities of a massive full-service digital partner. We believe that the human connection comes first, and we're looking for people who share that belief.

What makes you our ideal Support Engineer?

You're the Sherlock Holmes of digital problem-solving. Give you a vague error message, an obscure screenshot, and a client saying "it worked yesterday" — and you'll track down the culprit. You thrive on variety, not monotony. The idea of working on the same project for months on end? Not your thing. You'd rather jump into the fire of the moment, fix what's broken, and move on to the next challenge.

As part of our DOS team, you're the first responder when clients hit a wall. You think in two steps: stabilize first — even if it takes a clever workaround — then follow up with a structural fix. You know that a quick win today beats a perfect solution next week when a client's business is on the line. But also that the quick win needs a more stable solution when the pressure is off.
You're comfortable shifting focus multiple times a day. Some days are intense, and yes, a bit stressful. But you also know that feeling when a grateful client thanks you at the end of the day — and suddenly, the chaos was worth it. If that sounds like your kind of energy, we can't wait to meet you.

Your day-to-day will include:

Triaging and diagnosing client-reported bugs across a variety of projects and tech stacks

Communicating directly with clients to understand issues, gather details, and guide them through solutions

Thinking on your feet to reproduce problems based on limited or unclear information

Implementing quick fixes and workarounds to stabilize issues, followed by proper structural solutions

Rapidly onboarding onto unfamiliar projects using documentation and existing codebases

Prioritizing incoming requests and managing your own queue under pressure

Collaborating with developers to escalate complex issues and ensure lasting fixes

Keeping clients informed and reassured throughout the resolution process

Qualifications - Don't worry if you don't tick all the boxes. We're interested to see what else you bring to the table

You are based and allowed to work in Belgium

You speak English and preferably Dutch

You have 3+ years of relevant experience showing

A proven track record in:

Working across frontend, backend — you're a generalist who can navigate the full stack

Quickly ramping up on new projects by diving into documentation and existing code

Client-facing communication in a support or service context

Knowledge of:

Modern web technologies and frameworks like NextJS, React, Astro or Gatsby

Basic DevOps concepts (deployments, logs, pipelines)

Ticketing and issue-tracking systems

Headless CMS platforms and composable architectures (a plus)

Detective mindset — You can pinpoint root causes from minimal, sometimes cryptic clues

Two-step thinker — You stabilize first, then solve structurally

Calm under pressure — Multiple context switches per day don't faze you

Client whisperer — You communicate clearly and keep clients confident, even when things are broken

Prioritization pro — You know what's urgent, what's important, and what can wait

Team player — You collaborate smoothly with developers and project leads

Resilient — The stress of the moment fades quickly once the problem is solved

Nice-to-have knowledge:

Experience with headless CMS platforms (e.g., Contentful, Sanity, Storyblok)

Familiarity with CI/CD pipelines and cloud environments (Azure, AWS)

Experience working in agile teams

What We Offer

An entrepreneurial environment — room for your contributions and ideas

Hybrid workplace — You can work in one of our offices, located in Kontich, Hasselt, Aalst or Merelbeke (Ghent) — whichever works for you.

Personal development — We ensure you can grow and keep track of technologies

Fun after-work events — To fuel our team spirit

A competitive salary — Obviously

Company car or mobility plan — Enough to get around by your preferred means of transport

Pension plan — Taking care of the future you

Vacation days — 20 (+12) plus option to buy more for some downtime