Customer-Facing IT Support Engineer - Mobile & Onsite

Computacenter AG & Co. oHG; Zaventem; Hybrid; EUR 40,000 - 55,000; Full time

Job summary

A leading IT infrastructure services provider in Belgium is looking for an IT Support Engineer Mobile/Onsite. The ideal candidate will provide user support, troubleshoot software and hardware issues, and manage tickets. Strong customer service skills, hands-on technical expertise, and good communication skills in English are necessary. This role offers a dynamic environment with opportunities for growth and collaboration.

Qualifications

• Expert in dealing with customers at all levels.
• Hands-on technical skills and great interpersonal skills.
• Good administrative experience and focus on data accuracy.
• Experience in a corporate IT environment is an asset.

Responsibilities

• Provide 1st and 2nd line on-site user support.
• Analyse incidents, problems, and service requests.
• Troubleshoot software and hardware issues.
• Manage tickets in the IT ticketing tool.
• Collaborate with the expert team for incident management.

Skills

Customer service skills

Microsoft Applications

Mobile device support

Communication skills in English

Attention to detail

Time management

Tools

Ticketing tools

SCCM

Job description

A leading IT infrastructure services provider in Belgium is looking for an IT Support Engineer Mobile/Onsite. The ideal candidate will provide user support, troubleshoot software and hardware issues, and manage tickets. Strong customer service skills, hands-on technical expertise, and good communication skills in English are necessary. This role offers a dynamic environment with opportunities for growth and collaboration.