Strategic Technical Account Manager (Enterprise SaaS)

Azumuta; Oost-Vlaanderen; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare

Meal vouchers

Mobility options

Hybrid work in Ghent

Job summary

Azumuta seeks a Technical Account Manager – Strategic Accounts to own the long-term success of key customers after go-live. You will combine customer relationships, technical understanding and strategic thinking to drive adoption, retention and growth.

This is a trusted-advisor role, connecting customer needs with solutions and coordinating with internal teams. Hybrid work in Ghent, Belgium, with travel ~20% is available.

Qualifications

• 5+ years in Technical Account Management, Customer Success, Solutions Consulting or Implementation within B2B SaaS.
• Experience managing complex enterprise accounts and multiple stakeholders.
• Strong understanding of manufacturing or industrial software (MES, MOM, ERP, QMS or similar).
• Technical fluency in integrations, APIs and data flows.
• Ability to translate business challenges into practical solutions.
• Excellent communication and stakeholder management skills.
• Fluent in Dutch and/or French, with strong English.
• Willingness to travel approximately 20%.

Responsibilities

• Own strategic customer relationships and success plans.
• Drive product adoption, multi-site rollouts and measurable business outcomes.
• Build relationships with stakeholders from shop-floor teams to executive sponsors.
• Identify risks, improvement opportunities and expansion potential.
• Lead initial discovery and translate customer challenges into high-level solutions.
• Collaborate with Sales, Product and Professional Services to ensure customer success.
• Support renewal readiness and long-term account growth.

Skills

Strategic account management

Customer success

Enterprise account management

Stakeholder management

Manufacturing software

APIs and data integrations

Effective communication

Dutch and/or French (with English)

Job description

Azumuta seeks a Technical Account Manager – Strategic Accounts to own the long-term success of key customers after go-live. You will combine customer relationships, technical understanding and strategic thinking to drive adoption, retention and growth.

This is a trusted-advisor role, connecting customer needs with solutions and coordinating with internal teams. Hybrid work in Ghent, Belgium, with travel ~20% is available.