Strategic Accounts TAM for Manufacturing Ops

BV Azumuta; Gent; Sur place; EUR 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Healthcare benefits

Flexibility & balance

Top-notch equipment

Ownership & impact

Fun & team spirit

Unlimited snacks & drinks

Awesome Azumuta merch

Résumé du poste

Azumuta is seeking a Technical Account Manager for Strategic Accounts to drive post-go-live success with plant operations, IT and executive sponsors. You will turn signals and feedback into a concrete plan and ensure adoption aligns with business outcomes.

You’ll build multi-site relationships, outline adoption milestones, and coordinate with Professional Services to deliver high-value solutions. Fluency in Dutch, English and French and 20% travel complete the profile.

Qualifications

• 5+ years in enterprise CS, TAM, solutions consulting or implementation (B2B SaaS).
• Experience owning complex, multi-stakeholder, multi-site accounts.
• Manufacturing/industrial background (MES/MOM, quality, connected-worker or comparable).
• Can lead discovery and translate it into a credible high-level solution.
• Technically fluent (APIs, integrations, data flows) without needing to write code.
• Comfortable from shop floor to executive level.
• Strong facilitation, presentation, structured account planning.
• Fluent in Dutch, English and French.
• Willing to travel 20% of the time.

Responsabilités

• Own the long-term success of Strategic and Key accounts post go-live.
• Create and maintain a customer success plan connecting operational priorities to adoption, rollout, and outcomes.
• Own the business rollout roadmap for multi-site customers: sequencing, readiness, milestones.
• Build multi-threaded relationships across plant-floor users, administrators, quality and operations leaders, IT, and exec sponsors.
• Run a clear account cadence with regular sessions and strategic reviews, on-site when valuable.
• Lead discovery and process mapping for new use cases; define problem, high-level solution.
• Coordinate escalations across Support, Product, Engineering, and Professional Services with clear ownership.

Connaissances

Account management

Stakeholder management

Multi-site ownership

Manufacturing domain knowledge

Discovery & solutioning

Facilitation & presentation

APIs & integrations

Dutch-English-French

Outils

ERP/MES/QMS/LMS/PLM

No-code platforms

Description du poste

Azumuta is seeking a Technical Account Manager for Strategic Accounts to drive post-go-live success with plant operations, IT and executive sponsors. You will turn signals and feedback into a concrete plan and ensure adoption aligns with business outcomes.

You’ll build multi-site relationships, outline adoption milestones, and coordinate with Professional Services to deliver high-value solutions. Fluency in Dutch, English and French and 20% travel complete the profile.