Technical Account Manager

Azumuta; Oost-Vlaanderen; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare

Meal vouchers

Mobility options

Hybrid work in Ghent

Job summary

Azumuta seeks a Technical Account Manager – Strategic Accounts to own the long-term success of key customers after go-live. You will combine customer relationships, technical understanding and strategic thinking to drive adoption, retention and growth.

This is a trusted-advisor role, connecting customer needs with solutions and coordinating with internal teams. Hybrid work in Ghent, Belgium, with travel ~20% is available.

Qualifications

• 5+ years in Technical Account Management, Customer Success, Solutions Consulting or Implementation within B2B SaaS.
• Experience managing complex enterprise accounts and multiple stakeholders.
• Strong understanding of manufacturing or industrial software (MES, MOM, ERP, QMS or similar).
• Technical fluency in integrations, APIs and data flows.
• Ability to translate business challenges into practical solutions.
• Excellent communication and stakeholder management skills.
• Fluent in Dutch and/or French, with strong English.
• Willingness to travel approximately 20%.

Responsibilities

• Own strategic customer relationships and success plans.
• Drive product adoption, multi-site rollouts and measurable business outcomes.
• Build relationships with stakeholders from shop-floor teams to executive sponsors.
• Identify risks, improvement opportunities and expansion potential.
• Lead initial discovery and translate customer challenges into high-level solutions.
• Collaborate with Sales, Product and Professional Services to ensure customer success.
• Support renewal readiness and long-term account growth.

Skills

Strategic account management

Customer success

Enterprise account management

Stakeholder management

Manufacturing software

APIs and data integrations

Effective communication

Dutch and/or French (with English)

Job description

Azumuta is a fast-growing manufacturing SaaS scale-up helping leading manufacturers across Europe and North America digitize and optimize shop-floor operations. With AI-powered solutions, we're transforming how manufacturing gets done.

The Role

As Technical Account Manager – Strategic Accounts, you'll own the long-term success of our key customers after go-live. You'll combine strong customer relationships, technical understanding and strategic thinking to drive adoption, retention and growth.

This is not a support or implementation role. You'll act as a trusted advisor, connecting customer needs with the right solutions and internal teams.

What You'll Do

• Own strategic customer relationships and success plans
• Drive product adoption, multi-site rollouts and measurable business outcomes
• Build relationships with stakeholders from shop-floor teams to executive sponsors
• Identify risks, improvement opportunities and expansion potential
• Lead initial discovery and translate customer challenges into high-level solutions
• Collaborate with Sales, Product and Professional Services to ensure customer success
• Support renewal readiness and long-term account growth

What We're Looking For

• 5+ years in Technical Account Management, Customer Success, Solutions Consulting or Implementation within B2B SaaS
• Experience managing complex enterprise accounts and multiple stakeholders
• Strong understanding of manufacturing or industrial software (MES, MOM, ERP, QMS or similar)
• Technical fluency in integrations, APIs and data flows
• Ability to translate business challenges into practical solutions
• Excellent communication and stakeholder management skills
• Fluent in Dutch and/or French, with strong English
• Willingness to travel approximately 20%

What We Offer

• Competitive salary and comprehensive benefits, including healthcare, meal vouchers and mobility options
• Flexible working hours and hybrid collaboration in Ghent (3 days/week)
• High ownership and direct impact on strategic international customers
• A collaborative, ambitious team with plenty of opportunities to grow