Service Transition Analyst (ITIL, Acceptance Criteria, Project Handover) for NATO with security clearance

Work Life Group; Henegouwen; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

Wlgroup in Mons, Belgium, seeks an Operations Readiness Specialist to join a multinational defence organisation on-site. You will define what “ready for operations” means, write acceptance criteria, and verify that deliverables meet those criteria so the service can take over.

You'll review documentation, track transitions, and coordinate actions across teams in secured environments, ensuring handover quality and stakeholder alignment throughout the project lifecycle.

Formación

• Hands-on ITIL service operations experience in operations centre.

Responsabilidades

• Joining projects early, when requirements and support models are being agreed, ensuring operations view is heard.
• Writing and maintaining acceptance criteria a project must meet before moving into service.
• Reviewing project deliverables against criteria with comments and recommendations.
• Tracking transition actions, dependencies and open items to closure.
• Keeping stakeholders informed and engaged, stepping in for senior colleagues when needed.

Conocimientos

ITIL service ops

Matrix structures

Business process analysis

Business documentation

Telecommunications knowledge

Network and IT solutions

Two years relevant experience

PRINCE2

Agile PM

ITIL Foundation

ITIL CSI

Six Sigma Green Belt

Business analysis credentials

Mixed military and civilian teams

Educación

Vocational training + 2 years

Secondary education + 4 years

Descripción del empleo

A project is not finished when it is delivered. It is finished when operations can run it.

A multinational defence organisation in Mons runs an operations centre that inherits every new system its projects build. You would sit at that handover point: agreeing up front what \"ready for operations\" means, checking deliverables against it, and chasing what is missing until the service can genuinely take over. Fully on site, in secured areas.

What you would be doing

• Joining projects early, when operational requirements and support models are still being agreed, and making sure the operations view is heard
• Writing and maintaining the acceptance criteria a project must meet before it moves into service
• Reviewing project deliverables and documentation against those criteria, with clear comments and recommendations
• Tracking transition actions, dependencies and open items, and following them up until they close
• Keeping the stakeholders on both sides informed and engaged, and stepping in for senior colleagues when needed

What you would bring

• Hands-on experience implementing ITIL service operations processes, ideally in an operations centre
• Time in a large organisation with matrix structures
• Comfort analysing business processes, writing business documentation and judging whether a process change is workable
• Solid grounding in telecommunications, network and IT solutions
• Vocational training plus two years of relevant experience, or secondary education plus four
• Nice to have: PRINCE2 or Agile PM, ITIL Foundation, ITIL CSI or Six Sigma Green Belt, business analysis credentials, and experience in mixed military and civilian teams

Why this one is worth a look

It is the role that decides whether new capability actually works on day one, with a standing framework behind it rather than a one-off project.