Continuous Improvement Technician (ITIL Service Operations, Six Sigma) for NATO with security clearance

WLG; Henegouwen; On-site; EUR 55,000 - 75,000; Full time

Job summary

WLG in Belgium is seeking an ITIL Service Operations Specialist to join an on-site operations centre in Mons. You will help define and verify what "ready for operations" means, and ensure all deliverables meet acceptance criteria before handover.

You will review project outputs, maintain documentation, and track actions across teams, keeping stakeholders informed and driving issues toward closure. This role demands hands-on process analysis and strong coordination.

Qualifications

• Hands-on experience implementing ITIL service operations processes.
• Experience in a large organisation with matrix structures.
• Ability to analyze business processes and write clear documentation.
• Solid grounding in telecommunications, networks and IT solutions.
• Two years of relevant experience with vocational training, or four years with secondary education.

Responsibilities

• Join projects early to ensure operations perspective is included.
• Write and maintain acceptance criteria for moving into service.
• Review deliverables against criteria with clear feedback.
• Track transition actions and close open items.
• Coordinate with stakeholders and support senior colleagues as needed.

Skills

ITIL service operations

Matrix organisation experience

Business process analysis

Documentation writing

Stakeholder management

Education

Vocational training +2 years OR secondary education +4 years

Job description

A project is not finished when it is delivered. It is finished when operations can run it.

A multinational defence organisation in Mons runs an operations centre that inherits every new system its projects build. You would sit at that handover point: agreeing up front what "ready for operations" means, checking deliverables against it, and chasing what is missing until the service can genuinely take over. Fully on site, in secured areas.

What You Would Be Doing

• Joining projects early, when operational requirements and support models are still being agreed, and making sure the operations view is heard
• Writing and maintaining the acceptance criteria a project must meet before it moves into service
• Reviewing project deliverables and documentation against those criteria, with clear comments and recommendations
• Tracking transition actions, dependencies and open items, and following them up until they close
• Keeping the stakeholders on both sides informed and engaged, and stepping in for senior colleagues when needed

What you would bring

• Hands-on experience implementing ITIL service operations processes, ideally in an operations centre
• Time in a large organisation with matrix structures
• Comfort analysing business processes, writing business documentation and judging whether a process change is workable
• Solid grounding in telecommunications, network and IT solutions
• Vocational training plus two years of relevant experience, or secondary education plus four
• Nice to have: PRINCE2 or Agile PM, ITIL Foundation, ITIL CSI or Six Sigma Green Belt, business analysis credentials, and experience in mixed military and civilian teams

Why this one is worth a look

It is the role that decides whether new capability actually works on day one, with a standing framework behind it rather than a one-off project.