Service Transition and Assurance Lead (ITIL, PRINCE2) for NATO with security clearance

Work Life Group; Eigenbrakel; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Wlgroup is seeking a seasoned service transition professional to drive the readiness and governance of IT-enabled services in a large, multinational setting near Brussels. You will shape transition strategy, guide programmes and ensure proposals include transition planning with clear risk controls.

The role requires strong writing and briefing skills, substantial service management experience in big organisations, and familiarity with ITIL/PRINCE2 frameworks.

Formación

• Bachelor's degree or equivalent with 2 years of relevant service management experience, or 6 years progressive experience.
• 2+ years in service management in a medium or large organisation.
• Solid service transition experience across more than one industry (preferred).
• Experience advising on service management and service improvement techniques.
• Ability to assess risk and translate it into corrective and improvement plans.
• Clear writing and briefing, including reporting to senior stakeholders.

Responsabilidades

• Shape the service transition strategy, plans and policies.
• Guide programmes and projects on transition planning and support.
• Ensure transition work is included in project proposals and not assumed.
• Keep transition activities on schedule under delivery pressure.
• Build templates and methods for planning and evaluating transitions.
• Support project boards and reviews with plans, tracking and reports.
• Spot capability improvements and run maturity assessments.
• Act as deputy for senior management when needed.

Conocimientos

Service management

Risk assessment

Briefing to senior stakeholders

Transition planning

Project governance

Educación

Bachelor's degree

ITIL and PRINCE2 certification

Descripción del empleo

Plenty of teams can build a service. Far fewer can land one safely.

A multinational defence organisation near Brussels is bringing new IT capability into live use and needs someone to make sure each service arrives on time, supportable and without surprises.

What you would be doing

• Helping shape the service transition strategy, plans and policies
• Guiding programmes and projects on transition planning and support
• Checking that transition work is in project proposals, not just assumed
• Keeping transition activities on schedule when delivery pressure builds
• Building templates and methods for planning and evaluating transitions
• Supporting project boards and reviews with plans, tracking and reports
• Spotting capability improvements and running maturity assessments
• Deputising for senior management when needed

What you would bring

• A Bachelor's degree and 2 years of relevant experience, or 6 years of progressive experience instead
• At least 2 years in service management in a medium or large organisation
• Solid service transition experience, ideally across more than one industry
• Experience advising on service management and service improvement techniques
• The ability to assess risk and turn it into corrective and improvement plans
• Clear writing and briefing, including reporting to senior stakeholders
• ITIL and PRINCE2 (or an equivalent project management certificate)

Why this one is worth a look

You are the person who decides when a service is truly ready, in a large international IT organisation.