Continuous Improvement Technician (ITIL Service Operations, Six Sigma) for NATO with security clearance

Wlgroup; Henegouwen; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

A multinational defence organisation in Mons seeks a readiness and service-acceptance professional to define and guard what is ready for operations. This on-site role focuses on agreeing acceptance criteria and ensuring deliverables meet service readiness before handover.

You will join projects early, write acceptance criteria, review documents, track actions, and keep stakeholders aligned across matrix teams in secured environments.

Qualifications

• Hands-on ITIL service operations experience, ideally in an operations centre.
• Experience in large organisations with matrix structures.
• Ability to analyse business processes and draft workable changes.
• Solid grounding in telecommunications, network and IT solutions.
• Two years of vocational training/experience or four years of secondary education required.

Responsabilités

• Join projects early to ensure the operations view is heard.
• Write and maintain acceptance criteria for moving to service.
• Review deliverables against criteria with clear comments.
• Track transition actions and follow up until closure.
• Keep stakeholders informed and step in for senior colleagues when needed.

Connaissances

ITIL service operations

Operations centre experience

Business process analysis

Telecommunications

IT solutions knowledge

Military/civil teams experience

Formation

Vocational training + 2 years experience or secondary education + 4

Description du poste

A project is not finished when it is delivered. It is finished when operations can run it.

A multinational defence organisation in Mons runs an operations centre that inherits every new system its projects build. You would sit at that handover point: agreeing up front what "ready for operations" means, checking deliverables against it, and chasing what is missing until the service can genuinely take over. Fully on site, in secured areas.

What you would be doing

• Joining projects early, when operational requirements and support models are still being agreed, and making sure the operations view is heard
• Writing and maintaining the acceptance criteria a project must meet before it moves into service
• Reviewing project deliverables and documentation against those criteria, with clear comments and recommendations
• Tracking transition actions, dependencies and open items, and following them up until they close
• Keeping the stakeholders on both sides informed and engaged, and stepping in for senior colleagues when needed

What you would bring

• Hands-on experience implementing ITIL service operations processes, ideally in an operations centre
• Time in a large organisation with matrix structures
• Comfort analysing business processes, writing business documentation and judging whether a process change is workable
• Solid grounding in telecommunications, network and IT solutions
• Vocational training plus two years of relevant experience, or secondary education plus four
• Nice to have: PRINCE2 or Agile PM, ITIL Foundation, ITIL CSI or Six Sigma Green Belt, business analysis credentials, and experience in mixed military and civilian teams

Why this one is worth a look

It is the role that decides whether new capability actually works on day one, with a standing framework behind it rather than a one-off project.