Operations Readiness Coordinator (Projects into Live Service) for NATO with security clearance

Wlgroup; Henegouwen; Sur place; EUR 55 000 - 85 000; Plein temps

Résumé du poste

Wlgroup in Mons is seeking an operations readiness professional to define when a project is ready for operations and to verify deliverables against that standard, chasing what is missing until the service can take over smoothly.

You will join projects early to ensure the operations view is heard, write and review acceptance criteria, and track actions to closure, while keeping stakeholders informed and engaged.

Qualifications

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Responsabilités

• Joining projects early, when requirements and support models are being agreed, ensuring the operations view is heard
• Writing and maintaining the acceptance criteria a project must meet before it moves into service
• Reviewing project deliverables and documentation against those criteria, with clear comments and recommendations
• Tracking transition actions, dependencies and open items, and following them up until they close
• Keeping the stakeholders on both sides informed and engaged, and stepping in for senior colleagues when needed

Connaissances

ITIL service operations

Operations centre

Business process analysis

Stakeholder communication

Telecommunications

Network and IT solutions

PRINCE2

Agile PM

ITIL Foundation

Six Sigma Green Belt

Formation

Vocational training + 2 years relevant experience or secondary education + 4 years

Outils

ITIL CSI

Six Sigma Green Belt

PRINCE2

Description du poste

A project is not finished when it is delivered. It is finished when operations can run it.

A multinational defence organisation in Mons runs an operations centre that inherits every new system its projects build. You would sit at that handover point: agreeing up front what \"ready for operations\" means, checking deliverables against it, and chasing what is missing until the service can genuinely take over. Fully on site, in secured areas.

What you would be doing

• Joining projects early, when operational requirements and support models are still being agreed, and making sure the operations view is heard
• Writing and maintaining the acceptance criteria a project must meet before it moves into service
• Reviewing project deliverables and documentation against those criteria, with clear comments and recommendations
• Tracking transition actions, dependencies and open items, and following them up until they close
• Keeping the stakeholders on both sides informed and engaged, and stepping in for senior colleagues when needed

What you would bring

• Hands-on experience implementing ITIL service operations processes, ideally in an operations centre
• Time in a large organisation with matrix structures
• Comfort analysing business processes, writing business documentation and judging whether a process change is workable
• Solid grounding in telecommunications, network and IT solutions
• Vocational training plus two years of relevant experience, or secondary education plus four
• Nice to have: PRINCE2 or Agile PM, ITIL Foundation, ITIL CSI or Six Sigma Green Belt, business analysis credentials, and experience in mixed military and civilian teams

Why this one is worth a look

It is the role that decides whether new capability actually works on day one, with a standing framework behind it rather than a one-off project.