Operations Readiness Coordinator (Projects into Live Service) for NATO with security clearance

WLG; Henegouwen; On-site; EUR 52,000 - 75,000; Full time

Job summary

WLG in Mons, Belgium, is seeking a role that ensures projects are ready for operations by defining acceptance criteria and verifying deliverables on site in secured areas.

You will join projects early, review and comment on documentation, and track actions to closure while keeping stakeholders informed and aligned with seniors as needed.

Qualifications

• Hands-on experience implementing ITIL service operations processes, ideally in an operations centre.
• Time in a large organisation with matrix structures.
• Comfort analysing business processes, writing business documentation and judging whether a process change is workable.
• Solid grounding in telecommunications, network and IT solutions.
• Vocational training plus two years of relevant experience, or secondary education plus four.
• Nice to have: PRINCE2 or Agile PM, ITIL Foundation, ITIL CSI or Six Sigma Green Belt, business analysis credentials, and experience in mixed military and civilian teams.

Responsibilities

• Joining projects early, when operational requirements and support models are still being agreed, and making sure the operations view is heard
• Writing and maintaining the acceptance criteria a project must meet before it moves into service
• Reviewing project deliverables and documentation against those criteria, with clear comments and recommendations
• Tracking transition actions, dependencies and open items, and following them up until they close
• Keeping the stakeholders on both sides informed and engaged, and stepping in for senior colleagues when needed

Skills

ITIL service operations

Business process analysis

Documentation writing

Stakeholder engagement

Networking/IT solutions

Education

Vocational training + 2 years relevant experience

Secondary education + 4 years experience

Job description

A project is not finished when it is delivered. It is finished when operations can run it.

A multinational defence organisation in Mons runs an operations centre that inherits every new system its projects build. You would sit at that handover point: agreeing up front what "ready for operations" means, checking deliverables against it, and chasing what is missing until the service can genuinely take over. Fully on site, in secured areas.

What You Would Be Doing

• Joining projects early, when operational requirements and support models are still being agreed, and making sure the operations view is heard
• Writing and maintaining the acceptance criteria a project must meet before it moves into service
• Reviewing project deliverables and documentation against those criteria, with clear comments and recommendations
• Tracking transition actions, dependencies and open items, and following them up until they close
• Keeping the stakeholders on both sides informed and engaged, and stepping in for senior colleagues when needed

What you would bring

• Hands-on experience implementing ITIL service operations processes, ideally in an operations centre
• Time in a large organisation with matrix structures
• Comfort analysing business processes, writing business documentation and judging whether a process change is workable
• Solid grounding in telecommunications, network and IT solutions
• Vocational training plus two years of relevant experience, or secondary education plus four
• Nice to have: PRINCE2 or Agile PM, ITIL Foundation, ITIL CSI or Six Sigma Green Belt, business analysis credentials, and experience in mixed military and civilian teams

Why this one is worth a look

It is the role that decides whether new capability actually works on day one, with a standing framework behind it rather than a one-off project.