Service Transition Analyst (ITIL, Acceptance Criteria, Project Handover) for NATO with security clearance

WLG; Henegouwen; Sur place; EUR 42 000 - 64 000; Plein temps

Résumé du poste

WLG is seeking a hands-on professional to bridge project delivery and live operations at Mons. You will define acceptance criteria, assess deliverables, and ensure a smooth handover into service in a secured on-site environment.

The role emphasizes ITIL service operations, telecommunications breadth, and working within a large, matrixed organisation. Candidates with PM credentials and military-civilian collaboration experience are valued.

Qualifications

• Experience implementing ITIL service operations processes in an operations centre.
• Experience in a large organisation with matrix structures.
• Ability to analyse business processes and document changes.
• Strong grounding in telecommunications, network and IT solutions.
• Vocational training plus 2 years relevant experience, or secondary education plus 4 years.
• Nice to have: PRINCE2 or Agile PM, ITIL Foundation, ITIL CSI or Six Sigma Green Belt, business analysis credentials, and mixed military/civilian teams.

Responsabilités

• Join projects early to ensure operations perspective is heard.
• Write and maintain acceptance criteria for go-live.
• Review deliverables against criteria with clear comments.
• Track transition actions and close items.
• Keep stakeholders informed and engaged, stepping in as needed.

Connaissances

ITIL service operations

Matrix organisation experience

Business process analysis

Telecommunications, network & IT

Stakeholder management

Military/civilian team experience

PRINCE2 or Agile PM

ITIL Foundation / Six Sigma Green Belt

Formation

Two years of relevant experience

Secondary education + four years

Description du poste

A project is not finished when it is delivered. It is finished when operations can run it.

A multinational defence organisation in Mons runs an operations centre that inherits every new system its projects build. You would sit at that handover point: agreeing up front what "ready for operations" means, checking deliverables against it, and chasing what is missing until the service can genuinely take over. Fully on site, in secured areas.

What You Would Be Doing

• Joining projects early, when operational requirements and support models are still being agreed, and making sure the operations view is heard
• Writing and maintaining the acceptance criteria a project must meet before it moves into service
• Reviewing project deliverables and documentation against those criteria, with clear comments and recommendations
• Tracking transition actions, dependencies and open items, and following them up until they close
• Keeping the stakeholders on both sides informed and engaged, and stepping in for senior colleagues when needed

What you would bring

• Hands-on experience implementing ITIL service operations processes, ideally in an operations centre
• Time in a large organisation with matrix structures
• Comfort analysing business processes, writing business documentation and judging whether a process change is workable
• Solid grounding in telecommunications, network and IT solutions
• Vocational training plus two years of relevant experience, or secondary education plus four
• Nice to have: PRINCE2 or Agile PM, ITIL Foundation, ITIL CSI or Six Sigma Green Belt, business analysis credentials, and experience in mixed military and civilian teams

Why this one is worth a look

It is the role that decides whether new capability actually works on day one, with a standing framework behind it rather than a one-off project.