Service Delivery Coordinator - SLA & Onboarding Lead

Securitas Technology Belgium; Antwerpen; Vor Ort; EUR 42.000 - 54.000; Vollzeit

Zusammenfassung

Securitas Technology Belgium is seeking a Service Coordinator to ensure the smooth execution of service agreements with key customers. You will act as the link between internal teams and client expectations to meet SLAs and drive continuous improvements.

In this role you will own operational delivery for contracts, coordinate onboarding, collaborate with Service Desk, Engineering and Project teams, and support contract P&L and budget alignment.

Qualifikationen

• At least 1 year of experience in Project, Service, Contract, or Account Management.
• Languages: Fluent in Dutch and French; English is a plus.
• Experience with ITIL principles is a plus.

Aufgaben

• Take ownership of the operational delivery of assigned customer contracts (portfolio 150–500K€/year).
• Coordinate the start-up and onboarding of new service contracts: handover from Sales/Project Management, operational kick-off, and system setup in ERP and CSM tools.
• Ensure day-to-day operational follow-up in collaboration with Service Desk, Engineering, and Project teams.
• Manage incident and escalation processes to guarantee SLA compliance.
• Monitor and report on service performance and contribute to continuous improvement initiatives.
• Cooperate closely with internal stakeholders (Service Management Support, Technicians, Finance, SOC, Sales, etc.).
• Support financial follow-up of contract P&L and ensure alignment with budget targets.

Kenntnisse

Project/Service/Contract management

Communication skills

Negotiation skills

IT affinity

ITIL knowledge

Dutch language

French language

English language

ERP systems

CSM tools

Ausbildung

ITIL certification

Tools

ERP systems

CSM tools

Jobbeschreibung

Securitas Technology Belgium is seeking a Service Coordinator to ensure the smooth execution of service agreements with key customers. You will act as the link between internal teams and client expectations to meet SLAs and drive continuous improvements.

In this role you will own operational delivery for contracts, coordinate onboarding, collaborate with Service Desk, Engineering and Project teams, and support contract P&L and budget alignment.