Service Coordinator

Securitas Technology Belgium; Antwerpen; On-site; EUR 42,000 - 54,000; Full time

Job summary

Securitas Technology Belgium is seeking a Service Coordinator to ensure the smooth execution of service agreements with key customers. You will act as the link between internal teams and client expectations to meet SLAs and drive continuous improvements.

In this role you will own operational delivery for contracts, coordinate onboarding, collaborate with Service Desk, Engineering and Project teams, and support contract P&L and budget alignment.

Qualifications

• At least 1 year of experience in Project, Service, Contract, or Account Management.
• Languages: Fluent in Dutch and French; English is a plus.
• Experience with ITIL principles is a plus.

Responsibilities

• Take ownership of the operational delivery of assigned customer contracts (portfolio 150–500K€/year).
• Coordinate the start-up and onboarding of new service contracts: handover from Sales/Project Management, operational kick-off, and system setup in ERP and CSM tools.
• Ensure day-to-day operational follow-up in collaboration with Service Desk, Engineering, and Project teams.
• Manage incident and escalation processes to guarantee SLA compliance.
• Monitor and report on service performance and contribute to continuous improvement initiatives.
• Cooperate closely with internal stakeholders (Service Management Support, Technicians, Finance, SOC, Sales, etc.).
• Support financial follow-up of contract P&L and ensure alignment with budget targets.

Skills

Project/Service/Contract management

Communication skills

Negotiation skills

IT affinity

ITIL knowledge

Dutch language

French language

English language

ERP systems

CSM tools

Education

ITIL certification

Tools

ERP systems

CSM tools

Job description

As we are optimising our team, we are currently looking for multiple candidates for this position.

Purpose of the role

The Service Coordinator is responsible for ensuring the proper execution of service agreements with our key customers. Acting as the link between internal teams and client expectations, you make sure that agreed service levels (SLAs) are met and continuously improved.

While not a customer-facing role, the Service Coordinator serves as the main escalation point for operational or contractual issues. You ensure that internal resources are optimally used to meet contractual and financial objectives.

Key Responsibilities

• Take ownership of the operational delivery of assigned customer contracts (portfolio 150–500K€/year).
• Coordinate the start-up and onboarding of new service contracts: handover from Sales/Project Management, operational kick-off, and system setup in ERP and CSM tools.
• Ensure day-to-day operational follow-up in collaboration with Service Desk, Engineering, and Project teams.
• Manage incident and escalation processes to guarantee SLA compliance.
• Monitor and report on service performance and contribute to continuous improvement initiatives.
• Cooperate closely with internal stakeholders (Service Management Support, Technicians, Finance, SOC, Sales, etc.).
• Support financial follow-up of contract P&L and ensure alignment with budget targets.

Profile

• Experience: At least 1 year of experience in Project, Service, Contract, or Account Management.
• Technical knowledge it's a plus
• Security technologies (Access Control, Intrusion, CCTV, ICT) and/or Telecommunications (wired/wireless).
• IT affinity (integration with IT systems).
• Knowledge of ITIL principles (certification is a plus).
• Languages: Fluent in Dutch and French and English is a plus.
• Soft skills: Strong communication and negotiation abilities, stress-resistant, problem-solving mindset, and team player.
• Attitude: Integrity, respect, customer focus, willingness to learn, and helpfulness.

At Securitas Technology, we deliver cutting-edge solutions in electronic security and critical communications. As part of a growing and dynamic team, you’ll play a key role in ensuring operational excellence and client satisfaction while contributing to a safer world through innovation.