Service Coördinator: Klantgericht Operations Lead

Securitas; Anderlecht; Sur place; EUR 48 000 - 68 000; Plein temps

Avantages offerts par ce poste

Insurance

Meal vouchers

Career growth

Résumé du poste

Securitas Belgium is seeking a capable project manager to coordinate maintenance plans, contract setup, and client onboarding. You will work with Sales, Project Management, and ERP/CSM systems to ensure smooth transitions and ongoing service quality.

The role requires strong communication skills, a diplomatic approach, and the ability to lead without formal authority. With a master’s degree and ITIL knowledge, you will monitor service levels, pursue improvements, and align with client

Qualifications

• A Master’s degree in a technical field or equivalent through experience is a plus.
• ITIL Foundation certification or willingness to obtain it.
• Minimum 1 year of experience in Project Management, Service Management, Contract Management, or Account Management.
• Knowledge of legislation related to private and specialized security is a plus.
• Bilingual capability NL/FR or FR/NL – NL/ENG – FR/ENG is expected.

Responsabilités

• Set up maintenance plans, UC’s/OLA’s, and the financial framework of contracts
• Coordinate handover with Sales and Project Management for a smooth client transition
• Implement and manage contracts within CSM and ERP tools
• Actively participate in daily operations such as incident management, escalation management, and change control
• Handle client onboarding and lead kick-off meetings to establish operational workflows
• Monitor and evaluate service levels on a monthly basis
• Identify improvement opportunities and support internal optimization initiatives
• Maintain regular contact with client relationship managers and align with the SMO Manager

Formation

Master's degree in a technical field

ITIL Foundation certification

Bilingual NL/FR or FR/NL – NL/ENG – FR/ENG

Project Management/Service Management knowledge

Strong communication and leadership without formal authority

Knowledge of security technologies or ICT telecommunications

Outils

ERP systems

CSM tools

Description du poste

Securitas Belgium is seeking a capable project manager to coordinate maintenance plans, contract setup, and client onboarding. You will work with Sales, Project Management, and ERP/CSM systems to ensure smooth transitions and ongoing service quality.

The role requires strong communication skills, a diplomatic approach, and the ability to lead without formal authority. With a master’s degree and ITIL knowledge, you will monitor service levels, pursue improvements, and align with client