SERVICES DELIVERY COORDINATOR

Jobat; Schaarbeek; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

Tein Technology is seeking a dedicated Service Delivery & Contract Manager to coordinate maintenance contracts across Belgium and the Netherlands. You will oversee contract commitments and drive efficient service delivery in a fast-paced environment.

Join us to plan preventive maintenance, monitor renewals, maintain documentation, and support engineers with contract-related questions while coordinating subcontractors and managing customer communications.

Qualifications

• Coordinate maintenance contracts and ensure contractual commitments are fulfilled.
• Plan and follow up preventive maintenance activities.
• Coordinate service reviews, reporting activities and follow-up actions.

Responsabilités

• Monitor maintenance invoicing, renewals and contract amendments.
• Maintain contract documentation, service procedures and operational records throughout the contract lifecycle.
• Act as the operational reference for maintenance contracts and contract-related information across the company.
• Support engineers and internal teams with contract-related questions.
• Coordinate subcontractors and ensure service activities are properly tracked.
• Support customer communication and manage operational escalations when required.
• Identify risks, priorities and improvement opportunities before they impact service management.

Description du poste

The company is een familie bedrijf actief in de Security wereld in België en Nederland.

Jobomschrijving

Your Mission

• Coordinate maintenance contracts and ensure contractual commitments are fulfilled.
• Plan and follow up preventive maintenance activities.
• Coordinate service reviews, reporting activities and follow-up actions.
• Monitor maintenance invoicing, renewals and contract amendments.
• Maintain contract documentation, service procedures and operational records throughout the contract lifecycle.
• Act as the operational reference for maintenance contracts and contract-related information across the company.
• Support engineers and internal teams with contract-related questions.
• Coordinate subcontractors and ensure service activities are properly tracked.
• Support customer communication and manage operational escalations when required.
• Identify risks, priorities and improvement opportunities before they impact service management.

During your journey at Tein Technology, you'll develop expertise in:

• Service Delivery & Contract Management
• Customer Relationship
• Operational Planning & Coordination
• Service Reporting & Business Performance Monitoring
• Mission-Critical Voice, Video & Network Services