Service Delivery & Contracts Coordinator

Securitas NV; Belgique; À distance; EUR 52 000 - 76 000; Plein temps

Avantages offerts par ce poste

Insurance

Meal vouchers

Résumé du poste

Securitas NV is seeking a client-focused professional to manage maintenance plans, contract setups, and onboarding processes for a portfolio of clients. You will coordinate with Sales and Project Management to ensure smooth transitions and oversee contracts within CSM and ERP systems.

The role requires strong negotiation, problem-solving, and leadership skills, with a bilingual NL/FR or FR/NL– NL/ENG– FR/ENG profile. Opportunities for growth and a comprehensive benefits package are offered.

Qualifications

• Bilingual: NL/FR or FR/NL – NL/ENG – FR/ENG.
• Master’s degree in a technical field or equivalent through experience is a plus.
• Technical knowledge of security technologies (access control, intrusion detection, CCTV, ICT) or telecommunications with ICT affinity.
• ITIL Foundation certification or willingness to obtain it.
• Minimum 1 year of experience in Project Management, Service Management, Contract Management, or Account Management.
• Challenging role within a dynamic and professional company.
• Competitive salary and benefits including insurance, meal vouchers.
• Opportunities for career growth within our organization.

Responsabilités

• Set up maintenance plans, UC’s/OLA’s, and the financial framework of contracts.
• Coordinate handover with Sales and Project Management for a smooth client transition.
• Implement and manage contracts within CSM and ERP tools.
• Actively participate in daily operations such as incident management, escalation management, and change control.
• Handle client onboarding and lead kick-off meetings to establish operational workflows.
• Monitor and evaluate service levels on a monthly basis.
• Identify improvement opportunities and support internal optimization initiatives.
• Maintain regular contact with client relationship managers and align with the SMO Manager.

Connaissances

Customer orientation

Leadership without authority

Negotiation

Problem solving

Stress resilience

Formation

Master’s degree in a technical field

Outils

ITIL Foundation Certification

Description du poste

Securitas NV is seeking a client-focused professional to manage maintenance plans, contract setups, and onboarding processes for a portfolio of clients. You will coordinate with Sales and Project Management to ensure smooth transitions and oversee contracts within CSM and ERP systems.

The role requires strong negotiation, problem-solving, and leadership skills, with a bilingual NL/FR or FR/NL– NL/ENG– FR/ENG profile. Opportunities for growth and a comprehensive benefits package are offered.