Senior IT Helpdesk & Workplace Support Specialist

Nexeo; Brussel Hoofdstad; Sur place; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Attractive salary package

Career opportunities

Ambitious goals encouraged

Résumé du poste

Nexeo is seeking a Senior IT Helpdesk Officer in Belgium to provide 1st and 2nd line support, manage IT service requests, and assist end users across devices including tablets and smartphones. You will coordinate with internal and external providers and contribute to Workplace projects.

The role requires 5+ years in a similar position, excellent FR/EN communication, and strong knowledge of AD, Mac OS, Office 365, PowerShell, SCCM and Windows 10.

Qualifications

• Excellent level of French and English.
• At least 5 years of experience in a similar role.
• Proficient working knowledge of Active Directory, Mac OS, Office 365, PowerShell, SCCM and Windows 10.
• Attention to detail and good communication.

Responsabilités

• Provide 1st & 2nd line support by telephone, mail or in person.
• Active filtering, handling, coordination and follow-up of IT service requests.
• Provide user assistance in a broad sense including tablets, Smartphones, ... via all our communication means like phone, mail, IT corner, etc.
• Identify, track, and resolve hardware and software incidents that affect the end-users.
• Ensure Workstation Assets Management.
• Be able to master, set up and configure workstations.
• Prepare accurate and timely support documentation where required.
• Active contribution in Workplace related projects.
• Coordinate technical assistance to resolve operational issues provided by internal and external service providers.
• Liaise with external suppliers to ensure delivery to agreed standards and timescales.
• Advise on workplace & mobile architecture in a broad sense (conceptual).
• Be a driver in innovation & improvement projects.

Connaissances

FR/EN fluency

Outils

Active Directory

Mac OS

Office 365

PowerShell

SCCM

Windows 10

Description du poste

Nexeo is seeking a Senior IT Helpdesk Officer in Belgium to provide 1st and 2nd line support, manage IT service requests, and assist end users across devices including tablets and smartphones. You will coordinate with internal and external providers and contribute to Workplace projects.

The role requires 5+ years in a similar position, excellent FR/EN communication, and strong knowledge of AD, Mac OS, Office 365, PowerShell, SCCM and Windows 10.