Senior IT Helpdesk Officer

Nexeo; Brussel Hoofdstad; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Attractive salary package

Career opportunities

Ambitious goals encouraged

Job summary

Nexeo is seeking a Senior IT Helpdesk Officer in Belgium to provide 1st and 2nd line support, manage IT service requests, and assist end users across devices including tablets and smartphones. You will coordinate with internal and external providers and contribute to Workplace projects.

The role requires 5+ years in a similar position, excellent FR/EN communication, and strong knowledge of AD, Mac OS, Office 365, PowerShell, SCCM and Windows 10.

Qualifications

• Excellent level of French and English.
• At least 5 years of experience in a similar role.
• Proficient working knowledge of Active Directory, Mac OS, Office 365, PowerShell, SCCM and Windows 10.
• Attention to detail and good communication.

Responsibilities

• Provide 1st & 2nd line support by telephone, mail or in person.
• Active filtering, handling, coordination and follow-up of IT service requests.
• Provide user assistance in a broad sense including tablets, Smartphones, ... via all our communication means like phone, mail, IT corner, etc.
• Identify, track, and resolve hardware and software incidents that affect the end-users.
• Ensure Workstation Assets Management.
• Be able to master, set up and configure workstations.
• Prepare accurate and timely support documentation where required.
• Active contribution in Workplace related projects.
• Coordinate technical assistance to resolve operational issues provided by internal and external service providers.
• Liaise with external suppliers to ensure delivery to agreed standards and timescales.
• Advise on workplace & mobile architecture in a broad sense (conceptual).
• Be a driver in innovation & improvement projects.

Skills

FR/EN fluency

Tools

Active Directory

Mac OS

Office 365

PowerShell

SCCM

Windows 10

Job description

Nexeo is currently looking for a Senior IT Helpdesk Officer for one of the leading multinationals in Belgium.

Nexeo Belgium is a consultancy company that supports its clients in the banking, finance and insurance sectors in all phases of their transformation projects: from business consulting to the implementation of IT solutions.

As a consultant you will have the opportunity to be part of Nexeo:

• International environment ( Offices in France, Belgium, Luxembourg, Switzerland & Canada)
• over 20% growth each year

As Senior IT Helpdesk Officer, you will be responsible of the following tasks:

• Provide 1st & 2nd line support by telephone, mail or in person
• Active filtering, handling, coordination and follow-up of IT service requests
• Provide user assistance in a broad sense including tablets, Smartphones, ... via all our communication means like phone, mail, IT corner, etc.
• Identify, track, and resolve hardware and software incidents that affect the end-users
• Ensure Workstation Assets Management
• Be able to master, set up and configure workstations
• Prepare accurate and timely support documentation where required
• Active contribution in Workplace related projects
• Coordinate technical assistance to resolve operational issues provided by internal and external service providers
• Liaise with external suppliers to ensure delivery to agreed standards and timescales
• Advise on workplace & mobile architecture in a broad sense (conceptual)
• Be a driver in innovation & improvement projects

Profile

• Excellent level of French AND English
• At least 5 years of experience within a similar role
• Proficient working knowledge of Active Directory, Mac OS, Office 365, PowerShell, SCCM and Windows 10
• Attention to detail and a good communication

Working for Nexeo

• A very attractive salary package
• Interesting career opportunities
• Ambitious goals are encouraged