Helpdesk & Workplace Support Technician

Yechte Consulting Ltd; Brussel; On-site; EUR 42,000 - 60,000; Full time

Job summary

Yechte Consulting Ltd is seeking an experienced IT Support Specialist to deliver 1st and 2nd line help desk support across phone, email and in person. You will resolve incidents, manage devices, and coordinate with internal and external teams to ensure timely service delivery.

The role requires strong Windows 10/11 and Office 365 skills, macOS proficiency, Active Directory expertise, and multilingual fluency in French, Dutch and English. A proactive, client-focused mindset is essential.

Qualifications

• 5+ years of relevant experience required.
• Extensive experience with Windows 10/11 and Office 365.
• Strong macOS and Active Directory expertise.
• Advanced troubleshooting skills and on-site support experience.
• VIP IT support experience; ITIL knowledge is an advantage.

Responsibilities

• Provide 1st & 2nd line IT support by phone, email, or in person.
• Coordinate and follow up on IT service requests.
• Assist users with devices including tablets and smartphones across channels.
• Identify, track, and resolve hardware and software incidents for end users.
• Ensure workstation asset management and set up/maintain workstations.
• Prepare accurate support documentation when required.
• Contribute to workplace-related projects and improvements.
• Coordinate with external service providers to resolve issues.
• Liaise with suppliers to meet delivery standards and timelines.
• Advise on workplace and mobile architecture at a high level.
• Drive innovation and improvement projects.

Skills

Windows 10/11

Office 365

macOS

Active Directory

VIP IT support

Troubleshooting

On-site support

Phone/Remote support

Mobile device management

ITIL knowledge

Fluent in French Dutch English

Analytical mindset

Job description

Job Responsibilities

• Provide 1st & 2nd line support by telephone, email, or in person
• Actively filter, handle, coordinate, and follow up on IT service requests
• Provide user assistance in a broad sense, including tablets, smartphones, etc., via all communication channels (phone, email, IT corner, Yammer, etc.)
• Identify, track, and resolve hardware and software incidents affecting end users
• Ensure workstation asset management
• Set up, configure, and maintain workstations
• Prepare accurate and timely support documentation where required
• Actively contribute to workplace-related projects
• Coordinate technical assistance to resolve operational issues with internal and external service providers
• Liaise with external suppliers to ensure delivery meets agreed standards and timescales
• Advise on workplace and mobile architecture in a broad (conceptual) sense
• Drive innovation and improvement projects

Must Have Skills

• At least 5 years of relevant experience is required
• Extensive experience with Windows 10/11
• Strong expertise in Office 365
• Proficient in macOS
• Solid experience with Active Directory
• Advanced troubleshooting skills
• Skilled in proximity/on-site support
• Strong experience in hotline/remote support
• Experienced in mobile services support, including smartphones, tablets, and mobile device management systems
• Advanced VIP IT support experience
• ITIL knowledge considered an advantage
• Strong interest in IT technology trendsStrong analytical mindset, able to tackle problems from different angles and make quick decisionsFluent in French, Dutch, and English

Nice to have

• Good experience in PowerShell IT workplace experience in a large enterprise environment (+1,000 users); experience in a trading environment is a plus
• Outstanding communication skills and ability to work autonomously
• Service-oriented (customer-facing)
• Not afraid to take initiative and drive improvements
• Enjoy working in a team
• Able to perform under pressure
• Reliable and punctual

What's great in the job?

• Great team of smart people, in a friendly and open culture
• Expand your knowledge of various business industries
• Create content that will help our users on a daily basis
• Real responsibilities and challenges in a fast evolving company