Senior Digital Workplace Engineer — VIP & Multi-Location Support

Infosys Limited; Antwerpen; Hybrid; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

Infosys Limited in Mechelen, Belgium seeks a Senior Systems Engineer to provide advanced end-user support and act as an escalation point for L1 teams across multiple locations. You will ensure a seamless digital workplace experience and support Windows and macOS devices in an enterprise environment.

The role requires onsite presence at Mechelen offices and travel to retail locations as needed, with strong collaboration with IT teams and knowledge of Microsoft 365, Entra ID, Intune, and Active

Qualifikationen

• 4+ years of experience in Digital Workplace, Desktop Support, or End-User Computing.
• Strong knowledge of Microsoft 365, SharePoint, Entra ID, Intune and Active Directory.
• Experience supporting VIP users, Retail Operations, and meeting room technologies.
• Excellent troubleshooting, communication, and customer service skills.
• Dutch, French and English language proficiency.

Aufgaben

• Act as escalation point for L1 support teams.
• Provide Priority Support for VIP users, Retail Stores, Multi-Location Sites, On-Call Operations, and Meeting Rooms.
• Troubleshoot complex hardware, software, operating system, network, and application issues.
• Support Windows and macOS devices in an enterprise environment.
• Manage incidents and requests within SLA commitments.
• Create technical documentation and mentor L1 engineers.

Tools

Microsoft 365

Intune

Entra ID

Active Directory

SCCM/MECM

PowerShell

Jobbeschreibung

Infosys Limited in Mechelen, Belgium seeks a Senior Systems Engineer to provide advanced end-user support and act as an escalation point for L1 teams across multiple locations. You will ensure a seamless digital workplace experience and support Windows and macOS devices in an enterprise environment.

The role requires onsite presence at Mechelen offices and travel to retail locations as needed, with strong collaboration with IT teams and knowledge of Microsoft 365, Entra ID, Intune, and Active