Junior Desktop Support Engineer, Vilvoorde /Mechelen - Belgium

Infosys; Antwerpen; On-site; EUR 32,000 - 42,000; Full time

Job summary

Infosys is seeking a motivated IT L1 Support Technician to join our Mechelen-based team. You will be the first point of contact for users, triaging, diagnosing, and resolving basic hardware, software, and network issues, with escalation as needed. You’ll support Windows 11 and MAC environments and assist with SCCM/Intune/Jamf Pro managed devices.

Fluency in Dutch, French and English is preferred. Travel to various shop locations by car may be required, and you should be comfortable working in a

Qualifications

• 2+ years experience providing onsite IT support in an enterprise environment.
• First point of contact for IT support requests via phone, email, and ticketing system.
• Respond to service desk requests and fulfil them promptly.
• Log, categorize, and prioritize requests accurately and efficiently.
• Must have Windows 11 and MAC knowledge (MAC knowledge mandatory).
• Willingness to travel to various locations by car (valid driver’s license).

Responsibilities

• Triaging, diagnosing, and resolving hardware, software and network issues.
• Escalate complex problems to higher-level support as needed.
• Maintain records of interactions and resolutions in the ticketing system.
• Communicate status updates to users and ensure SLAs are met.
• Provide hands-on feet support for laptops, desktops, printers, installations, and configurations.

Skills

Onsite IT Support

Windows 11

MAC knowledge

VPN/Networking

Ticketing systems

Tools

SCCM

Intune

Jamf Pro

Job description

Technology – Junior Desktop Support Engineer
Location – Vilvoorde / Mechelen- Belgium

We are looking for a motivated and customer-oriented IT L1 Support Technician to join our dynamic IT team in Mechelen. As the first point of contact for our users, you will play a vital role in delivering prompt and effective technical assistance, ensuring seamless IT operations and a positive user experience. Your responsibilities will include triaging, diagnosing, and resolving basic to moderately complex hardware, software, and network issues, while escalating more complex problems to higher-level support as needed.

Required

• 2+ years experience providing onsite support in an enterprise environment.
• Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
• Respond to service desk requests and fulfil them promptly.
• Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
• Log, categorize, and prioritize support requests accurately and efficiently.
• Perform password resets and account unlock procedures.
• Basic Knowledge in SCCM, Intune and Jamfpro for managing devices.
• Hands on feet support for Laptop/Desktop, Printer, networking and Installation of OS, Outlook configuration.
• Hardware Troubleshooting.
• Software Installation & Troubleshooting.
• Strong working knowledge of Windows 11, MAC’s. MAC Knowledge is mandatory.
• Experience with VPN/Wifi/IP/DNS, networking and other enterprise network technologies.
• Follow up on outstanding tickets and ensure timely communication with users regarding their issue status.
• Maintain accurate records of support interactions, resolutions, and escalations within the ticketing system.
• Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge.
• Travel independently to various shop locations by car (must have a valid driver’s license).

Preferred

• Excellent communication (verbal and oral) skills to interact with end users at all levels, Candidate should be fluent in Dutch, French & English all three languages.
• Comfortable to work in shift environment.
• Need to provide on call support to users.

Personal

• High analytical skills
• A high degree of initiative and flexibility
• High customer orientation
• High quality awareness

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

All aspects of the hiring process and employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.