SSE, L2 Digital Workplace Support Engineer , Mechelen- Belgium

Infosys Limited; Mechelen; Remote; EUR 70,000 - 90,000; Full time

Job summary

Infosys Limited in Mechelen, Belgium, is seeking a Senior Systems Engineer to deliver advanced end-user support and act as escalation point for L1 teams, ensuring a seamless digital workplace across multiple sites.

You will manage incidents within SLA, support Windows and macOS, maintain technical documentation, and mentor junior engineers while traveling between Mechelen offices and retail locations as required.

Qualifications

• 4+ years of experience in Digital Workplace, Desktop Support, or End User Computing.
• Strong knowledge of Microsoft 365, SharePoint, Entra ID, Intune and Active Directory.
• Experience supporting VIP users, Retail Operations, and meeting room technologies.
• Excellent troubleshooting, communication, and customer service skills.
• Preferred: Microsoft 365, Intune or ITIL Certifications.
• PowerShell scripting knowledge and language proficiency in Dutch, French, and English.

Responsibilities

• Act as escalation point for L1 support teams.
• Provide Priority Support for VIP users, Retail Stores, Multi-Location Sites, On-Call Operations, and Meeting Rooms.
• Troubleshoot complex hardware, software, operating system, network, and application issues.
• Support Windows and macOS devices in an enterprise environment.
• Manage incidents and requests within SLA commitments.
• Create technical documentation and mentor L1 engineers.

Skills

Microsoft 365

Intune/Autopilot/SCCM

Entra ID/Active Directory

App Packaging/Deployment

Windows Admin

macOS Admin

Network Troubleshooting

ServiceNow/ITIL

Job description

Role – Senior Systems Engineer

Technology – SSE, L2 Digital Workplace Support Engineer

Location- Mechelen- Belgium

Role Summary

• Provide advanced end-user support, act as an escalation point for L1 teams,
• and ensure a seamless digital
• workplace experience across multiple locations.

Role – Senior Systems Engineer

Technology – SSE, L2 Digital Workplace Support Engineer

Location- Mechelen- Belgium

Role Summary

• Provide advanced end-user support, act as an escalation point for L1 teams,
• and ensure a seamless digital
• workplace experience across multiple locations.

Key Responsibilities

• Act as escalation point for L1 support teams.
• Provide Priority Support for VIP users, Retail Stores, Multi-Location Sites,
• On-Call Operations, and Meeting
• Rooms.
• Troubleshoot complex hardware, software, operating system, network, and application issues.
• Support Windows and macOS devices in an enterprise environment.
• Manage incidents and requests within SLA commitments.
• Create technical documentation and mentor L1 engineers.

Technical Skills

• Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint Online)
• Microsoft Intune, Autopilot, SCCM/MECM
• Microsoft Entra ID and Active Directory
• Application Packaging, Deployment and Troubleshooting
• Windows 10/11 Administration and Troubleshooting
• macOS Administration and Troubleshooting (Mandatory)
• VPN, WinFi, TCP/IP, DNS and Network Troubleshooting
• ServiceNow and ITIL Processes

Required Qualifications

• 4+ years of experience in Digital Workplace, Desktop Support, or End
• User Computing.
• Strong knowledge of Microsoft 365, SharePoint, Entra ID, Intune and
• Active Directory.
• Experience supporting VIP users, Retail Operations, and meeting room technologies.
• Excellent troubleshooting, communication, and customer service skills.

Preferred

• Microsoft 365, Intune or ITIL Certifications.
• PowerShell scripting knowledge.
• Dutch, French and English language proficiency.

Additional Business Requirements

• Provide onsite IT support for corporate offices and retail locations as
• per business requirements.
• Candidate must be willing to travel between multiple business sites
• and retail shops to deliver end-user support, device troubleshooting,
• installations, and operational assistance.

The role requires regular onsite presence at the following locations:

• Telenet – Liersesteenweg 4, B-2800 Mechelen
• Wyre – Blarenberglaan 2C, Mechelen
• Play Media – Vilvoorde

Support may be required at retail stores and customer-facing
locations to ensure uninterrupted business operations.

Flexibility to travel across assigned locations and shops based on
operational needs is mandatory

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer your clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.