Onsite IT Support Engineer - Multilingual (Mechelen)

Infosys Limited

Antwerpen

Hybrid

EUR 42,000 - 64,000

Full time

18 hours ago

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Job summary

Infosys is seeking a Senior Systems Engineer to join our Mechelen/Vilvoorde IT team. You will be the first point of contact for users, delivering prompt technical assistance and ensuring smooth IT operations across Windows and macOS environments, plus enterprise networks.

You will diagnose issues, log and track tickets, and escalate complex problems while coordinating across offices in Mechelen and Vilvoorde.

Qualifications

2+ years experience providing onsite support in an enterprise environment.
Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
Respond to service desk requests and fulfil them promptly.
Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
Log, categorize, and prioritize support requests accurately and efficiently.

Responsibilities

Triaging, diagnosing, and resolving basic to moderately complex hardware, software, and network issues.
Escalate more complex problems to higher-level support as needed.
Maintain accurate records of support interactions, resolutions, and escalations within the ticketing system.
Provide on-site support across Mechelen/Vilvoorde offices as required.