Senior Digital Workplace Engineer - L2 Support (VIP/Onsite)
Infosys
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Descripción de la vacante
Infosys is seeking a Senior Systems Engineer to provide advanced end-user support and act as an escalation point for L1 teams across multiple Mechelen locations in Belgium. The role focuses on delivering a seamless digital workplace experience for corporate offices and retail sites.
The candidate will work with Microsoft 365, Intune, SCCM/MECM, and Entra ID, supporting Windows and macOS environments, and ensuring incidents are resolved within SLA commitments. Travel between sites is required.
Formación
- Experience in Digital Workplace, Desktop Support, or End-User Computing.
- Strong knowledge of Microsoft 365, SharePoint, Entra ID, Intune and Active Directory.
- Experience supporting VIP users and multi-location operations.
- Excellent troubleshooting, communication, and customer service skills.
Responsabilidades
- Act as escalation point for L1 support teams.
- Provide Priority Support for VIP users, Retail Stores, Multi-Location Sites.
- On-Call Operations and Meeting Rooms support.
- Troubleshoot hardware, software, OS, network, and application issues.
- Support Windows and macOS devices in an enterprise environment.
- Manage incidents and requests within SLA commitments.
- Create technical documentation and mentor L1 engineers.
Conocimientos
Herramientas
Descripción del empleo
Infosys is seeking a Senior Systems Engineer to provide advanced end-user support and act as an escalation point for L1 teams across multiple Mechelen locations in Belgium. The role focuses on delivering a seamless digital workplace experience for corporate offices and retail sites.
The candidate will work with Microsoft 365, Intune, SCCM/MECM, and Entra ID, supporting Windows and macOS environments, and ensuring incidents are resolved within SLA commitments. Travel between sites is required.
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