SaaS Account Manager — Hybrid, Growth & Impact

Optimy; Brussel Hoofdstad; Hybrid; EUR 39,000 - 61,000; Full time

Benefits offered by this job

Permanent contract + commission

Monthly net allowances

Eco-vouchers

Hospitalization insurance

Hybrid work model

Office in Watermael-Boitsfort

Work from abroad

Job summary

Optimy in Belgium is seeking an Account Manager to strengthen client relationships, onboard new customers, and ensure success with our CSR/ESG SaaS platform across grants, volunteering, donations, and sponsorships.

You will drive adoption, identify upsell opportunities, manage renewals, gather feedback, and advocate for customers to shape product roadmaps. Fluency in German and French is required; hybrid work is available.

Qualifications

• Min. 2-3 years of experience in client success, account management, or a related role, preferably in SaaS or technology.
• Fluent in German and French.

Responsibilities

• Relationship Management: Develop and maintain strong relationships with customers as their primary contact.
• Customer Adoption and Expansion: Drive product adoption and identify opportunities for upselling or cross-selling.
• Renewals and Retention: Proactively manage renewals and minimize churn.
• Customer Feedback and Advocacy: Gather feedback and influence product roadmap decisions.
• Cross-sell opportunities: Generate referrals and collaborate with Sales for upsell.

Skills

Client relationship management

Sales & upselling

Cross-selling

Communication

Tools

Sales CRM tools

Job description

Optimy in Belgium is seeking an Account Manager to strengthen client relationships, onboard new customers, and ensure success with our CSR/ESG SaaS platform across grants, volunteering, donations, and sponsorships.

You will drive adoption, identify upsell opportunities, manage renewals, gather feedback, and advocate for customers to shape product roadmaps. Fluency in German and French is required; hybrid work is available.