SaaS Account Manager: Growth & Impact (Remote 3x/wk)

itsme®; Brussel; Hybride; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Indefinite contract

Remote work

Competitive salary

Résumé du poste

itsme® in Brussels is seeking an Account Manager to own a portfolio of SME customers in Belgium, combining hands-on account management with data-driven growth. You will drive adoption, renewals and upsell, coordinating with Care, Product and Marketing to deliver value.

You will leverage CRM data and automation to scale outreach, while building trust with customers and turning insights into measurable impact.

Qualifications

• 2+ years in a commercial role, preferably Account Management or Customer Success Management, at a SaaS or Technology Company.
• You are comfortable learning how a digital product works, discussing integrations with customers and technical colleagues, and using CRM, data and automation tools to improve account management at scale.
• You can build trust, uncover a customer’s needs and turn those insights into clear next steps.

Responsabilités

• Manage and grow your portfolio: Be the commercial point of contact for SME customers. Use account and usage data to spot changes in adoption, identify opportunities and prioritise where a conversation will have the most impact.
• Turn opportunities into growth: Help customers expand usage or introduce relevant itsme services and use cases. Own commercial follow-up, renewals and negotiations for your accounts.
• Build scaled account initiatives: Help develop segmented outreach, automated customer communications, dashboards, self-service resources and other repeatable ways to engage the long tail.
• Connect customer needs with the right teams: Work with Customer Care, Product, Marketing and technical colleagues to improve onboarding, resolve recurring issues and turn customer feedback into practical improvements.
• Track what works: Keep account information up to date, monitor the results of your initiatives and refine your approach based on customer response and usage.

Connaissances

Commercial experience

Technical fluency

Customer judgement

Languages: English and Dutch or French

Outils

Salesforce

Description du poste

itsme® in Brussels is seeking an Account Manager to own a portfolio of SME customers in Belgium, combining hands-on account management with data-driven growth. You will drive adoption, renewals and upsell, coordinating with Care, Product and Marketing to deliver value.

You will leverage CRM data and automation to scale outreach, while building trust with customers and turning insights into measurable impact.