Account Manager (German & French)

Optimy; Brussel Hoofdstad; Hybrid; EUR 39,000 - 61,000; Full time

Benefits offered by this job

Permanent contract + commission

Monthly net allowances

Eco-vouchers

Hospitalization insurance

Hybrid work model

Office in Watermael-Boitsfort

Work from abroad

Job summary

Optimy in Belgium is seeking an Account Manager to strengthen client relationships, onboard new customers, and ensure success with our CSR/ESG SaaS platform across grants, volunteering, donations, and sponsorships.

You will drive adoption, identify upsell opportunities, manage renewals, gather feedback, and advocate for customers to shape product roadmaps. Fluency in German and French is required; hybrid work is available.

Qualifications

• Min. 2-3 years of experience in client success, account management, or a related role, preferably in SaaS or technology.
• Fluent in German and French.

Responsibilities

• Relationship Management: Develop and maintain strong relationships with customers as their primary contact.
• Customer Adoption and Expansion: Drive product adoption and identify opportunities for upselling or cross-selling.
• Renewals and Retention: Proactively manage renewals and minimize churn.
• Customer Feedback and Advocacy: Gather feedback and influence product roadmap decisions.
• Cross-sell opportunities: Generate referrals and collaborate with Sales for upsell.

Skills

Client relationship management

Sales & upselling

Cross-selling

Communication

Tools

Sales CRM tools

Job description

At Optimy, we believe that corporations can, and should, be a force for good. Our mission is to empower organizations to create measurable, lasting social impact.

Our SaaS platform enables companies to manage and measure their CSR and ESG initiatives across grants, volunteering, donations, and sponsorships. Today, over 350 organizations in more than 30 countries — including global leaders like Orange, Roche, Veolia, Diageo, and TotalEnergies — trust Optimy to run high-impact, purpose-driven programs that align with their values and strategy.

Become an Account Manager and play a key role in enhancing client relationships—help onboard new customers, support their journey, and ensure they achieve success with our solutions!

Responsibilities

• Relationship Management: Develop and maintain strong relationships with customers, acting as their primary point of contact and building trust and loyalty.
• Customer Adoption and Expansion: Drive product adoption by working closely with customers to understand their goals and recommend best practices. Identify opportunities for upselling or cross-selling products to drive revenue growth and meet your revenue targets.
• Renewals and Retention: Proactively engage with customers to ensure high renewal rates and minimize churn. Address any concerns or issues that may affect customer satisfaction and develop strategies to retain customers.
• Customer Feedback and Advocacy: Gather customer feedback and communicate it to the relevant internal teams. Advocate for customers' needs and influence product roadmap decisions based on customer insights.
• Generate referrals and cross-sell opportunities for the Sales team
• Advocate customer satisfaction by promoting capterra reviews and inviting the customer to provide case studies to our marketing team
• Be a professional advisor: suggest best practices, defuse problems and address our customers’ questions in a timely manner

Your background

• Proven track record of driving client satisfaction, retention, and revenue growth through cross-sell and upsell initiatives
• Scale-up experience is a plus as past experience working in a fast-paced, high-growth environment
• You’re autonomous, entrepreneurial, hands-on, ambitious and have experience in a grass-roots business development role
• Min. 2-3 years of experience in client success, account management, or a related role, preferably in SaaS or technology
• Familiarity with Sales CRM tools and other sales tools is a plus
• You are fluent in German and French.

What we offer you

• Employee Contract: Permanent contract (Or a freelance contract) with evolving fixed salary + commission plan
• Monthly net allowances
• Annual eco-vouchers
• Hospitalization insurance (DKV)
• Hybrid work model (up to 3 days/week remote)
• Our beautiful office is located in Watermael-Boitsfort
• Possibility to work from abroad for short periods

Why join Optimy

At Optimy, your work has real meaning.

Every deal you close helps companies amplify their positive impact on society — whether through volunteering, donations, sponsorships, or CSR programs.

You’ll own a high-impact role with full responsibility for your territory and the freedom to shape Optimy’s growth across Europe.

You’ll be part of an international team that values collaboration, welcomes ideas, and celebrates every contribution, while continuously learning and growing alongside experienced leaders who share your drive to make a difference.