Bilingual German-French Account Manager (Hybrid)

Optimy; Brussel Hoofdstad; Hybrid; EUR 50,000 - 65,000; Full time

Benefits offered by this job

Meal vouchers

DKV health insurance

Expense allowance

Volunteer days (14 hours)

Job summary

Optimy, Brussels-based, is seeking an Account Manager to strengthen customer relationships, onboard new clients, and ensure success with our governance platform. You will drive product adoption, renewals, and expansion through proactive engagement, leveraging your 2–3 years of SaaS account management experience.

Fluency in German and French is required, with a hybrid work setup in Brussels. You will be the trusted advisor, promoting best practices, gathering feedback for product roadmap, and

Qualifications

• Proven track record of driving client satisfaction, retention, and revenue growth through cross-sell and upsell initiatives
• Scale-up experience is a plus as past experience working in a fast-paced, high-growth environment
• You’re independent, entrepreneurial, hands-on, ambitious and have experience in a grass‑roots business development role
• 2-3 years of experience in client success, account management, or a related role, preferably in SaaS or technology
• Familiarity with Sales CRM tools and other sales tools is a plus
• You are fluent in German and French.

Responsibilities

• Develop and maintain strong client relationships as the primary contact
• Drive product adoption and identify upsell opportunities
• Support renewals and minimize churn through proactive engagement
• Gather feedback and advocate for customer needs in product roadmap
• Generate referrals and cross-sell opportunities for Sales
• Promote reviews and collect case studies for marketing
• Advise customers with best practices and timely responses

Skills

Relationship management

Upsell & cross-sell

Customer success

SaaS experience

CRM tools

German

French

Tools

Sales CRM tools

Job description

Optimy, Brussels-based, is seeking an Account Manager to strengthen customer relationships, onboard new clients, and ensure success with our governance platform. You will drive product adoption, renewals, and expansion through proactive engagement, leveraging your 2–3 years of SaaS account management experience.

Fluency in German and French is required, with a hybrid work setup in Brussels. You will be the trusted advisor, promoting best practices, gathering feedback for product roadmap, and