Onsite IT Support Technician | Global Team & Growth

Stefanini NV; Antwerpen; On-site; EUR 40,000 - 56,000; Full time

Benefits offered by this job

Learning journeys and career paths

International work environment

LinkedIn Learning access

Employee Assistance Program (EAP)

Extra vacation days

Job summary

Stefanini NV is seeking an experienced onsite IT support specialist in Antwerp, Belgium. The role focuses on delivering high-quality end-user support, hardware/software troubleshooting, account management, and collaboration with vendors to resolve complex issues.

You will handle on-site incidents, assist with office moves, and provide AV support for Webex, Skype for Business, and Zoom. Proficiency in Dutch and English and a customer-oriented mindset are essential.

Qualifications

• Minimum 5 years' experience in onsite IT support.
• ITIL V4 Foundation recommended; Microsoft OS/Office certifications are assets.
• Advanced MS Office 365 skills required.
• Scripting or coding skills are a plus.
• Strong problem solving and customer service orientation.

Responsibilities

• Provide exceptional onsite IT support and hands-on assistance.
• Resolve hardware and software issues and coordinate with third-party vendors when needed.
• Manage user accounts, security, and permissions in Active Directory.
• Troubleshoot network devices and ensure proper test/setup of IMACs.
• Document changes and provide AV/ conference support (Webex, Skype for Business, Zoom).
• Assist with office moves and equipment setup; maintain inventory.

Skills

Onsite support

Customer service

Hardware troubleshooting

Networking

Active Directory

MS Office 365

Webex/Skype/Zoom

Problem solving

Team collaboration

Stress management

Education

ITIL V4 Foundation Certification

Microsoft OS / Office Certifications

Tools

Active Directory

MS Office 365

Webex

Skype for Business

Zoom

Job description

Stefanini NV is seeking an experienced onsite IT support specialist in Antwerp, Belgium. The role focuses on delivering high-quality end-user support, hardware/software troubleshooting, account management, and collaboration with vendors to resolve complex issues.

You will handle on-site incidents, assist with office moves, and provide AV support for Webex, Skype for Business, and Zoom. Proficiency in Dutch and English and a customer-oriented mindset are essential.